IT Support Technician

We are a leading Group of Companies in the Construction and Building industry, committed to equitable employment in the workplace.

IT Support Technician

This position is based in Blackheath, Cape Town.

We are seeking a suitably qualified IT Support Technician to join our team. The successful candidate will provide first- and second-line technical support to users at our head office and construction sites.

Main Responsibilities:

• Provide first- and second-line support on-site and remotely, resolving helpdesk tickets within agreed service levels and confirming resolution with users.
• Install, configure and maintain Windows desktops, laptops, printers, mobile devices and peripherals and troubleshoot hardware, software, network and connectivity issues across office buildings and construction sites.
• Assist and train users on Microsoft 365, Teams and business applications.
• Manage user accounts, passwords, mailboxes, permissions and access in Active Directory and Microsoft 365, support device security and report IT incidents and vulnerabilities promptly.
• Keep accurate IT hardware, software and licence records and conduct regular asset and stock audits and physical checks.
• Document procedures, fixes and changes and suggest process improvements.

Education and Experience:

• Matric with NCV/N6 qualification in Information Technology or a related field.
• At least 3 years' experience in IT support or systems administration, supporting Microsoft Windows, Microsoft 365 and business applications.
• Experience with Active Directory user administration, networking fundamentals (LAN/WAN, switching, VLANs), helpdesk/ticketing systems and IT asset and support records.

Requirements:

• Valid driver's licence, own reliable transport and willingness to travel to project sites
• Strong communication, problem-solving and organisational skills and the ability to work both independently and in a team.

Added advantage:

• National Diploma in Information Technology, Computer Systems or a related field and current certifications such as CompTIA A+/Network+, Microsoft 365 or Azure role-based certifications or CCNA.
• IT support experience in a construction, engineering or multi-site environment and knowledge of IP telephony.

Application Process:

The following documents need to accompany your application (attach on supporting documents):

1. Concise CV containing demographic and academic information.

2. Copy of your ID document.

3. Copy of your driver's license (if applicable).

4. Copy of your secondary qualification results (Grade 12).

5. Copy of your qualifications and your latest academic transcript/ results.

Preference will be given to candidates from the designated groups as in line with the company's employment equity targets.

Please consider your application as unsuccessful if you have not been contacted within 30 days of the closing date.