Operations Engineer, Intern

As an Intern, you will be part of our growing Global Technical Operations. As a Level 1 Support, you’ll spend most of your time interacting directly with our users and ensuring they have a stellar PPRO experience. Many of our Technical Operations team members grow to specialise in focus areas like TechOps, DevEn, Engineering, and Product. If you embody a user-first mindset, are exceptionally tech-savvy, and are an outstanding communicator, we want to hear from you!

What You’ll Be Doing

• Become the expert in all PPRO products, profoundly understanding our processes and workflows to resolve user issues
• Analysing and improving the PPRO support experience, providing contextual insight regarding users’ experience with support to senior stakeholders
• Analyse and optimise our support documentation and processes to enhance users’ experiences and help scale our operations
• Work with Engineering and other Operations teams to diagnose and solve technical problems
• Develop relationships with users and identify opportunities to improve support and overall experience with PPRO
• Eyes on Glass monitoring using PPRO’s extensive Monitoring Tools
• Spend the majority of your time troubleshooting complex issues and communicating with PPRO's highest value users, providing a “white-glove” support experience by email, Slack and occasionally by phone

Some of the technologies you’ll get to work with

• Monitoring tools and dashboards: DataDog, Grafana (preferred)
• BigQuery - basic knowledge (preferred)

You’ll Need

• Problem-solving mindset with a learning-first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.

Nice-to-haves

• Exhibits an investigative mindset, strategic thinking, great attention to detail, and
• cross-functional coordination skills
• Embodies an empathetic, user-first mindset and embodies PPRO’s operating principles
• Programing language Java (preferred)
• AWS Cloud knowledge (basic)