Senior Field Operations Technician (Tirana)

We are Printec!

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital onboarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

We are seeking for a Snr. Customer Service Engineer for our operations in Tirana, Albania, with customer-focus experience and technical skills to provide the desired post-sale technical support services to Printec's customers based on technology solutions and maintain trusted relationships with our customers.

You will be responsible for improving Printec's product performance and customer satisfaction through on-time & successful installation, troubleshooting, problem resolution and maintenance of products & services. You will bring customer focus, consultative sales experience, problem-solving skills, passion for technology & best-practice sharing, and a proven track record for delivering results.

Responsibilities

• Providing on site installations and upgrades of products following the plans, either by working alone or as a part of a team
• Resolving routine maintenance incidents and problems addressed
• Developing to support the ongoing administration, troubleshooting and support of onsite customer systems of his expertise
• Develop existing skills and knowledge, as well as, appropriate support resources to find a resolution to customer incidents
• Visiting customers to provide a one-to-one service; implement feedback or complaints procedures for customers to use;
• Support the production of pre-installation documentation containing detailed task lists and work plans following outlined templates
• Reparation and replacement of the Module and Parts at the Service Centre
• Taking the evidence of replaced modules and spare parts
• Perform regular reporting to function management

Requirements

• Minimum High School Degree, preferably Bachelor`s degree in HW/Electronic Engineering, Telecommunications or Electrical Engineering
• Preferably 2+ years of related experience
• Valid driving license B-cat.
• Problem-solving and analytical skills, business awareness and creativity
• Communication skills and ability to work with customers
• English and local language knowledge

The advantage would be:

• Experience with ATM and PoS systems, vending or copy machines
• Experience with banking technologies, transaction processing and applications for self-service equipment
• SAP FSM User interface basic knowledge