IO Observability SRE (Site Reliability Engineer)

Job Location

Job Description

As the Site Reliability Engineer (SRE) in Intelligent Operations you will be responsible for managing and optimizing internally developed Observability and Event Management platforms. You will be working as hands on SRE for Europe region.

You will share your time between operational work (max 50%) and engineering work (min 50%) to provide system reliability, optimize cost, meet compliance and security requirement and deliver new functionalities for the business.

Your team

You will be member of 3 person SRE team in Warsaw, Poland. You will report to SRE Leader and Your team will be part of bigger Engineering team consisting of:

• 2 others regional SRE teams (Asia and Americas)
• Core Platform Engineering team (located in Europe)

Your direct team will be closely cooperating with engineers across Engineering team as well as with product managers, product owners and activation leaders from Observability and Event Management product teams.

How success looks like

(5 rocks of the role)

• Provide operational support for Europe region.
• Maintain and improve system reliability. Design, maintain and test disaster recovery and business continuity.
• Drive platform cost visibility and cost optimizations.
• Design, implement and drive adoption of self-service capabilities for users of platform.
• Design and develop system enhancements together with our engineering folks.

Responsibilities of the role

Operational support for Europe region:

• Hands on work on incident management, client onboarding, and handling customer requests, ensuring timely resolution and adherence to SLIs, SLOs, and SLAs .
• Continuous improvements for SLO and SLI.
• Reduce Mean Time to Restore Service and Mean Time to Resolve Requests.

Platform reliability and resilience

• Drive the implementation of self-observability and self-healing capabilities, leveraging industry-leading tools and technologies.
• Design, maintain and regularly test business continuity processes
• Design, maintain and regularly test disaster recovery mechanism
• Perform changes, upgrades, and regular maintenance tasks for existing solutions, ensuring system stability and optimized performance.

Self-service of platform capabilities:

• Translate insights gained customer requests and onboardings into actionable proposals for automations, new capabilities, and process changes to increase self-service among users.

• Increase scope of self-service capabilities and drive their adoption among user community.
• Automate onboarding of new projects and plants into platform.

Platform enhancements:

• Collaborate closely with product and engineering teams to influence the product roadmap, provide valuable input for product increments, and align sprints with operational requirements.
• Design and development of selected user stories from product backlog

Job Qualifications

Technical Expertise and Experience:

• Extensive knowledge and experience in IT technologies, spanning from operating systems to network infrastructure and cloud platforms. The following is a list of technologies that are required for the role (note: we are flexible to accept candidates who have a solid foundation or incomplete mix but are determined to learn on the job):
  • Proficiency in Kubernetes, with hands-on experience in running and investigating workloads in a Kubernetes environment.
  • Strong scripting and automation skills.
  • Familiarity with GitHub.
  • Hands-on experience with Cloud platforms (Azure preferred) and infrastructure provisioning.
  • Familiarity with observability ecosystem tools such as Prometheus, Thanos, Grafana, etc. would be advantageous but not mandatory.

Soft skills:

• Strong planning and organizational skills, enabling effective work and task management for oneself.
• Strong problem-solving and troubleshooting skills, with the ability to analyse complex issues and devise effective solutions.
• Effective communication to convey real time information during incidents and being able to translate technical issues into clear communication targeted at non-technical stakeholders.
• Proactive and self-motivated, with a continuous learning mindset and a drive for staying updated with industry trends and technologies.
• Ability to thrive under pressure and effectively manage incidents, ensuring timely resolutions and minimizing downtime.

What We Offer

Compensation & Financial Benefits

• Gross monthly salary of 14 700 PLN gross for full-time.
• Flexible Fund that gives you the flexibility to choose benefits that best fit your lifestyle and priorities.
• Monthly lunch card (Pluxee).
• Discounts on P&G products and employee recognition programs.
• Free company parking.
• Free company shuttle bus.

Health & Wellbeing

• Comprehensive medical plan (Lux Med).
• Group life and disability insurance.
• Employee Assistance Program providing mental health, financial, and legal support.
• Access to on-site gym, wellness services (e.g. on-site massage) and Multisport card.

Flexibility

• Hybrid work model (work from home up to 2 days per week).
• Flexible working hours.
• Opportunity to work from abroad for a set number of days each year.

Career Growth & Development

• Real business responsibility and ownership from Day 1.
• Dedicated mentorship and coaching from experienced leaders.
• Individual development planning and continuous learning opportunities.
• Access to world-class leadership training and development programs.

Upon successful completion of the traineeship, you might get the exciting opportunity to secure a full-time, permanent position, paving the way for a fulfilling career with our team.

Our hiring process:

We look for the best talent to join us, so our hiring process is thorough and purposeful. Process is designed around 3 main steps: application, online assessments and interviews to ensure we recruit the right people but also that you have a complete understanding if we are fit for you and your desired career path. We recommend checking this link to get fully prepared.

Please apply by submitting your CV in English.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. We strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment. We thank you in advance for your patience.

Visit our P&G Hiring FAQ for answers to the most frequently asked questions.

If all of that sounds exciting, click apply and join us to make an impact on more than just your career #PGDAY1.

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