Aparthotel Receptionist

This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Aparthotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.

What you’ll be doing:

• Make sure our guests are happy!
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent Propr to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team on a daily basis

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Reception, hotel or hospitality experience is a must!
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times

Benefits

At Propr, we’re all about building an amazing place to work - together. One where you’re supported, challenged, and celebrated. From day one, you’ll be backed by a hands-on specialised training team lead as well as having access to our next-level learning platform and resources to help you hit the ground running. We don’t do outdated systems or slow laptops. You’ll get great hardware and user-friendly, well-integrated software including our very own custom-built property management system - to help you work efficiently, collaborate easily, and skip the admin headaches.

We’ve got your well-being covered with October Health, a performance psychology-based mental health and wellness app, and after a year with us, we’ll invest in your growth with professional development opportunities-on us! We love a good vibe, so expect Friday office treats or drinks, epic season-end parties, regular social events, annual team building events that bring everyone together as well as a referral program that rewards you for helping us grow the team. Best of all, you’ll be surrounded by fantastic people who live and breathe our 5 H's every day.

At Propr, you’re trusted to own your work and supported to grow with clear expectations and goals and above all, kind accountability. It’s not just a job-it’s a place where you can do great work and have a great time doing it.

Company Values

Company values may seem like some corporate-bullshit-marketing-ploy, but when you are faced with a challenging situation they can guide you to the correct solution. Knowing our values will help you to make the right decision, even if it’s a tough one. At Propr, we have 5 H's!

HONEST: We’re honest - even when it hurts. With colleagues, clients and guests we believe in transparency and owning up to our mistakes.

HUNGRY: We celebrate our victories and acknowledge our successes while striving to be better every day. We always want to be better. Better as a company and better as humans.

HUMBLE: What you have in your email signature doesn’t determine the value of your ideas or potential. We want each member of the team thinking critically about our company and processes.

HELPFUL: We look at everything in terms of “how can I help” not “what is the minimum I am required to do in order to satisfy the conditions of my employment”. We have 3 customers; our teammates, our guests and our property owners. We want them all to feel that everyone in the team is there to help them.

HAPPY: We work hard to make sure that everyone is in a role that they are great at and that has meaning to them.