Night Receptionist

Our Night Receptionists are the calm, capable faces of Propr while the rest of the city sleeps. This role is all about ensuring our guests feel safe, supported and looked after throughout the night, while keeping our Aparthotel operations running smoothly behind the scenes.

You'll be responsible for welcoming late arrivals, assisting overnight guests, resolving issues independently and completing the nightly audit processes that prepare our teams for the day ahead. If you love working independently, enjoy problem-solving and take pride in getting the details right, this could be the perfect role for you.

What you’ll be doing:

• Make sure our guests are happy, even at 2am!
• Welcome late-arriving guests and ensure they have the best possible check-in experience
• Assist with early departures and ensure a smooth check-out process
• Be the first point of contact for all overnight guest enquiries and emergencies
• Represent Propr professionally to guests, clients and building staff at all times
• Respond to guest requests, concerns and incidents calmly and efficiently
• Liaise with Guest Experience, Property Managers, Operations, Security and on-call teams when required
• Answer emails, messages and phone calls received overnight
• Create bookings and process guest payments where required
• Prepare reports and hand over important information to the day team
• Problem-solve independently and make sound decisions when managing overnight situations
• Ensure the reception area and shared spaces remain presentable and guest-ready for the morning

Here’s our description of the ideal person for this job:

• Based in Cape Town
• Comfortable working night shift hours (11:30 PM to 8:30 AM)
• Hotel, hospitality or Night Reception experience is highly advantageous
• Reception or customer service experience is a must
• Comfortable working independently with minimal supervision
• Confident making decisions and taking ownership during overnight shifts
• Excellent verbal and written communication skills
• Calm under pressure and able to think clearly during unexpected situations
• Highly organised with exceptional attention to detail
• Comfortable working with numbers and completing financial reconciliations
• Tech-savvy and confident learning new systems
• Reliable, punctual and dependable
• Naturally proactive and able to take ownership of their shift
• Someone who genuinely gives a shit about each guest's experience, no matter what time of day (or night) it is
• A Team player! Even though you'll often work independently, you'll ensure your handovers set your teammates up for success and help deliver a holy-shit level of service every single day.

Benefits

At Propr, we’re all about building an amazing place to work - together. One where you’re supported, challenged, and celebrated. From day one, you’ll be backed by a hands-on specialised training team lead as well as having access to our next-level learning platform and resources to help you hit the ground running. We don’t do outdated systems or slow laptops. You’ll get great hardware and user-friendly, well-integrated software including our very own custom-built property management system - to help you work efficiently, collaborate easily, and skip the admin headaches.

We’ve got your well-being covered with October Health, a performance psychology-based mental health and wellness app, and after a year with us, we’ll invest in your growth with professional development opportunities-on us! We love a good vibe, so expect Friday office treats or drinks, epic season-end parties, regular social events, annual team building events that bring everyone together as well as a referral program that rewards you for helping us grow the team. Best of all, you’ll be surrounded by fantastic people who live and breathe our 5 H's every day.

At Propr, you’re trusted to own your work and supported to grow with clear expectations and goals and above all, kind accountability. It’s not just a job-it’s a place where you can do great work and have a great time doing it.

Company Values

Company values may seem like some corporate-bullshit-marketing-ploy, but when you are faced with a challenging situation they can guide you to the correct solution. Knowing our values will help you to make the right decision, even if it’s a tough one. At Propr, we have 5 H's!

HONEST: We’re honest - even when it hurts. With colleagues, clients and guests we believe in transparency and owning up to our mistakes.

HUNGRY: We celebrate our victories and acknowledge our successes while striving to be better every day. We always want to be better. Better as a company and better as humans.

HUMBLE: What you have in your email signature doesn’t determine the value of your ideas or potential. We want each member of the team thinking critically about our company and processes.

HELPFUL: We look at everything in terms of “how can I help” not “what is the minimum I am required to do in order to satisfy the conditions of my employment”. We have 3 customers; our teammates, our guests and our property owners. We want them all to feel that everyone in the team is there to help them.

HAPPY: We work hard to make sure that everyone is in a role that they are great at and that has meaning to them.