Senior Manager - SCCM

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We at prudential believe in adapting new technologies at competitive pace and aligning our IT infrastructure to new introduction in technologies and providing world class experience to our end users and businesses we operate with. The goal is to equip the business with latest technology and ensure they can use it to fullest of its potential.

This is an engineering role, where you will mainly be responsible for building highly available MECM infrastructure for one of our upcoming business regions and integrate it with existing Intune infrastructure to achieve a perfect co-managed infrastructure.

You would need to continuously focus innovation by introducing new feature roll out to MECM on prem / cloud and help automate the repetitive tasks to empower the organization explore the true efficiency of cloud adoption.

Along with this the Engineering team is level 3 support for operations and are tasked to help fix high critical issues.

Job Responsibilities (But not limited to following)-

• Plan / Design / Implement highly available SCCM infrastructure for of our upcoming business regions.
• Design should be scalable and align to technology road map bother internal to us and Microsoft.
• Understand in-house developed traditional Windows 10 build creation & maintenance processes thoroughly.
• Plan an Operating System deployment strategy using MECM and Intune Autopilot to implement both Imageless solution as well as hardware independent custom images to support multiple hardware types and OS architectures, perform Windows upgrades, driver management, and the certification of new hardware devices.
• Maintain and support existing legacy environment and solutions throughout the migration.
• Implement solutions using MECM and Intune to build and maintain virtual desktops in Azure with custom images.
• Work with Microsoft Intune/Autopilot environment including device enrolment, implementing, and configuring auto provisioning scenarios, configuring profiles, managing device access and compliance, application management, managing security etc.
• Manage endpoint profiles throughout the enterprise from design to deployment and steady state.
• Enhance forward-looking standards and solutions using MECM and Intune to simplify deployment of windows, security, and third-party updates in timely manner to all devices globally including on-prem, cloud-based as well as remote internet-based.
• Migrate on-prem Microsoft Endpoint Configuration Manager infrastructure to Azure and handle in-place upgrades to latest Current Branch.
• Provide health and performance insights as well as trend analysis using Azure monitoring, endpoint analytics etc.
• Identify system problems and develop innovative solutions to improve processing efficiency and stability.
• Troubleshoot L3 issues and provide resolutions.
• Create supporting documentation for various audiences
• Responsible for the design, build, implementation, and delivery of scalable Microsoft Office 365 solutions, with a focus on Azure Active Directory, conditional access policies, Microsoft Endpoint Manager (Intune), Office 365 Apps etc.
• Onboard new/existing Applications to Intune and publish it both internal and external users securely.
• Manage the implementation and operations of the mobile device management solution using Microsoft Intune.
• Experience in understanding and troubleshooting of Intune device Compliance, configuration policies, app protection, and app configuration policies.
• Experience in implementing the autopilot with different scenarios such as self-deploy, kiosk, hybrid azure AD join devices over VPN.
• Experience in the creation and configuration of Microsoft store for business and deploy apps to Windows devices.
• Experience in design, manage, and maintain the cloud app security policies and alerts.
• Experience in PowerShell scripting, graph API, power BI Dashboards and generate reports for Intune and Azure AD for licensing and device compliance, application usage etc.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.