Cloud Service Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Overview

The Cloud Service Engineer will support Servigistics products and their underlying infrastructure within the PTC private cloud. The primary focus of this role is the ongoing maintenance, security, stability, and operational readiness of hosted environments, with particular emphasis on operating system patching, maintenance planning, patch execution, validation, and compliance.

This role is responsible for coordinating and executing recurring maintenance activities across supported environments. The engineer will work closely with R&D, Networking, DBA, Systems, and other supporting teams to coordinate maintenance activities and minimize operational impact.

Responsibilities

• Plan, coordinate, and execute operating system patching and recurring infrastructure maintenance across supported Servigistics environments.
• Develop and maintain patching schedules and maintenance plans, coordinating activities around required system time availability.
• Review systems prior to scheduled maintenance to identify prerequisites, dependencies, exceptions, or potential risks that could affect patching activities.
• Coordinate maintenance activities with internal teams, including Systems, Networking, DBA, R&D, and Application Support.
• Perform pre-maintenance and post-maintenance validation to confirm application availability, system health, and successful completion of planned activities.
• Track patch status and identify systems that are unsuccessful, deferred, or require additional remediation.
• Maintain and configure supporting application technologies such as Apache, Java, Tomcat, and other approved third-party components.
• Perform basic application and infrastructure troubleshooting when issues arise during or following scheduled maintenance.

Skills and Knowledge

• Strong working knowledge of Linux operating systems and Linux system administration
• Experience with operating system patching, system maintenance, and lifecycle management
• Understanding of patch planning, maintenance windows, change coordination, and post-maintenance validation
• Experience maintaining and configuring Apache, Java, and Tomcat
• Familiarity with cloud computing technologies, including AWS and Azure
• Basic Oracle database knowledge, including select, insert, delete, and join commands
• Familiarity with ETL technologies such as Pentaho PDI
• Strong organizational and planning skills with the ability to coordinate maintenance across multiple systems and environments
• Strong communication and cross-functional collaboration skills

Preferred Background

• 2+ years of experience supporting Linux systems, cloud-hosted environments, infrastructure operations, or system maintenance
• Experience coordinating or performing operating system patching and scheduled maintenance
• Understanding of cloud technologies
• Linux command-line experience
• Basic Oracle skills
• Experience working with maintenance schedules, change processes, or production maintenance windows
• Experience documenting technical procedures and maintenance activities
• Basic troubleshooting skills for identifying and escalating issues encountered during maintenance
• Exposure to automation or scripting for repetitive system administration and maintenance tasks is a plus

Basic Qualifications

• Associate degree in a technical field such as IT, Computer Science, or Programming plus 2 years of technical work experience, or a bachelor's degree in a technical field such as IT, Computer Science, or Programming
• Must be a US Citizen
• Must have or be able to obtain a Security-level clearance

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $65,000 - $75,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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