Workfront Platform Specialist

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

Overview

We are looking for a hands-on Workfront Platform Specialist who will serve as a senior developer and authority for an enterprise Adobe Workfront environment. This individual will be responsible for ensuring the platform is correctly configured, governed, and continuously optimized to support large-scale marketing operations.

The ideal candidate combines deep technical knowledge of the Adobe Workfront platform - including Workfront Fusion automation - with the communication and collaborator management skills needed to direct vendor teams, translate business requirements into platform specifications, and drive adoption of standard processes across a complex, multi-team organization.

This role combines hands-on technical problem-solving with technical leadership. The right candidate is equally comfortable reviewing a Fusion automation scenario, challenging a vendor's technical approach, and presenting a platform roadmap to senior partners and working closely with the architect to shape the overall platform implementation.

Responsibilities

Platform Ownership & Governance

• Serve as a senior developer for an enterprise Adobe Workfront instance - owning platform health, configuration standards, and architectural integrity
• Conduct regular platform audits - identifying misconfigurations, technical debt, inconsistencies, and opportunities for optimization across workflows, templates, custom forms, and reporting structures
• Establish, document, and enforce platform governance standards - including naming conventions, metadata structures, project templates, request queues, workflow configurations, and access management policies
• Define and maintain Workfront protocol documentation - building institutional knowledge and ensuring platform decisions are well-reasoned and repeatable
• Oversee defect tracking and issue resolution - triaging platform issues, coordinating with internal collaborators and external vendors, and driving timely resolution

Workfront Fusion & Automation

• Review, validate, and optimize existing Fusion automation scenarios - evaluating them against protocols for scalability, error handling, performance, and maintainability
• Lead the design and implementation with development teams to design and implement new Fusion scenarios supporting workflow automation, cross-platform data movement, and campaign operational processes
• Document all Fusion scenario logic, dependencies, data mappings, and maintenance procedures - reducing vendor dependency and building sustainable in-house capability over time
• Evaluate and advise on integration architecture between Workfront/Fusion and adjacent platforms - finding opportunities to streamline data handoffs and reduce manual intervention
• Support the evolution of the automation capability from vendor-dependent to increasingly in-house managed
• Own technical testing and release readiness for Workfront configuration changes and Fusion scenarios, including documented test cases, regression testing, support for user acceptance testing, deployment validation, and rollback procedures.

Vendor Oversight & Collaborator Collaboration

• Act as the technical oversight lead for vendor teams doing Workfront build and Fusion development work - reviewing outputs, providing structured feedback, and advancing quality concerns
• Serve as the primary technical liaison between business partners, vendor developers, and internal platform teams
• Partner closely with the business-side Workfront Product Owner - translating business requirements into technical platform specifications and ensuring alignment between business intent and platform execution
• Communicate proactively with senior collaborators - surfacing risks, intensifying blockers, and delivering structured status updates without being prompted

Workfront Planning & Platform Evolution

• Support the adoption and buildout of Adobe Workfront Planning - including campaign calendaring, cross-team marketing visibility, and intake workflow management
• Contribute to the long-term platform roadmap - anticipating platform evolution (including the convergence of Workfront Standard and Workfront Planning) and positioning the environment accordingly
• Drive user adoption and guide transitions - working with team leads to improve platform engagement, enforce standards, and build capability across user communities

Qualifications

Education & Experience Required

• 4-year degree from an accredited university in Marketing, Computer Science, Information Systems, or a related field
• 4+ years of hands-on Adobe Workfront experience - deep expertise in platform configuration, workflow design, request queues, custom forms, reporting, and access/permission management
• 2+ years of hands-on Workfront Fusion experience, including designing, building, testing, and deploying automation scenarios. Ability to read, validate, fix, and optimize existing scenarios, with an understanding of trigger types, module chains, error handling, and data transformation.
• Hands-on experience developing API-based integrations using the Adobe Workfront API, HTTP requests, JSON, webhooks, and secure authentication, including resolving data mappings and integration failures.
• Solid understanding of marketing operations workflows - including campaign intake, project initiation, multi-functional approvals, and status tracking
• Experience working in an Agile/Scrum environment - comfortable with sprint planning, backlog grooming, and iterative delivery
• Exceptional written and verbal communication skills - ability to explain technical concepts to non-technical collaborators and translate business requirements into platform specifications
• Demonstrable experience producing platform governance documentation - including technical specs, runbooks, and governance frameworks

Education & Experience Preferred

• Experience with Adobe Workfront Planning or demonstrated familiarity with its feature roadmap
• Working knowledge of complementary automation/integration platforms - Zapier, MuleSoft, Boomi, or similar iPaaS tools
• Familiarity with enterprise marketing technology stacks - experience working alongside platforms such as Adobe Campaign Classic, Adobe Journey Optimizer, Adobe Experience Platform, or comparable MarTech
• Understanding of relational databases and data modeling as applied to Workfront metadata, reporting, and system integrations
• Experience with Product Operating Model principles and product ownership frameworks
• Prior experience in a staff augmentation or embedded consulting model

Strengths You'll Need

• Technical Platform Ownership - deep platform knowledge paired with a governance-first attitude
• Vendor Management - ability to direct, evaluate, and hold accountable external development teams
• Communication & Influence - can operate credibly with both developers and senior marketing leadership
• Self-Direction - manages own priorities in a complex, multi-vendor environment without close supervision
• Proactive Risk Management - surfaces issues early rather than waiting for problems to intensify
• Documentation Discipline - leaves every environment better documented than when they found it

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $88,900.00 - USD $165,100.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/14/2026.