ETIC, ServiceNow Developer - Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.

Responsibilities

• Lead end-to-endServiceNowimplementation and enhancement projects from requirements gathering to deployment.
• Manage and mentor a team ofServiceNowdevelopers and administrators, ensuring skills development and career growth.
• Oversee the design, development, and maintenance of custom applications and modules on theServiceNowplatform.
• Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
• Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
• Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
• Drive integration ofServiceNowwith external systems using REST/SOAP APIs.
• Establish and enforce coding standards, code reviews, and quality assurance processes.
• Plan and manageServiceNowupgrade and enhancement cycles.
• Act as the primary point of contact for escalations, risks, and delivery challenges.

Qualifications

• 7-10 years of working experience inServiceNowdevelopment and implementation.
• 3+ years in a leadership ormanagerial role overseeingServiceNowprojects and teams.
• ServiceNowCertified System Administrator (CSA) - required.
• ServiceNowCertified Application Developer (CAD) - required.
• ServiceNowITSM Certification - preferred.
• Experience managing multipleServiceNowprojects simultaneously.

Required Skills

• Strong leadership, stakeholder management, and project delivery skills.
• Proficient in JavaScript for client-side and server-side scripting within theServiceNowplatform.
• Skilled in building custom applications and workflows across modules.
• Deep understanding of REST and SOAP integrations.
• Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
• Proficient in HTML, CSS, XML, SOAP, REST.
• Skilled in using theServiceNowApp Developer tooling.

Preferred Skills

• In-depth knowledge ofServiceNowITSM, ITOM, and ITAM modules.
• Experience with Service Catalog, CMDB, and automation workflows.
• Familiarity with low-code/no-code development onServiceNowApp Engine.
• Exposure toServiceNowFlow Designer.

• Understanding of Performance Analytics and IntegrationHub.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date