Level 2 EUC Engineer
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 26, 2026. QCS Staffing scores A on the Alion truth index.
Provide Level 2 End User Computing (EUC) support across enterprise desktop, laptop, endpoint and application environments, ensuring timely resolution of incidents and service requests.Support device migration, workplace transformation and technology refresh activities, including hardware deployments, software installations and user support.Troubleshoot Windows-based application, device and connectivity issues, escalating complex problems to Level 3 teams where required.Work closely with infrastructure, networking, security and project teams while maintaining documentation, supporting ITIL processes and delivering a high-quality end-user experience.
Experience required:
Proven experience providing Level 2 desktop, EUC or IT support within a medium-to-large enterprise environment.Good working knowledge of Windows 10/11, Active Directory, Microsoft Office, endpoint management tools and general hardware/software troubleshooting.Previous experience supporting device deployments, migrations, technology refreshes or workplace transformation programmes.Experience working within structured ITIL service environments, with strong communication, customer service and stakeholder management skills. Experience within regulated industries such as pharmaceutical, biotechnology, manufacturing or life sciences is advantageous.
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