CUSTOMER SERVICE COORDINATOR

JOB TITLE: CUSTOMER SERVICE COORDINATOR

About This Job:

Q-Sourcing

Limited trading as Q-Sourcing Servtec is a man power management solutions firm

operating in the East African Region in the countries of Uganda, Kenya,

Tanzania, Rwanda, and South Sudan.

On behalf of

our client, we are looking for a competent, skilled, and experiencedCustomer Service Coordinator to work in Nairobi, Kenya

Job Summary:

The

role will be responsible for providing support in the FFL Imports /exports

function effectively and efficiently in compliance with client and customer

requirements.

DUTIES

& RESPONSIBILITIES:

·Compliance with local authorities’ requirement for

imports/exports, including but not limited to:

üProcessing

of permits and IDFs

üCo-ordinate shipping

& logistics activities per client requirements

üPrepare

Certificates such certificates of Origin, (EAC /COMESA)

üPrepare and dispatch files for customs

clearance

üGenerate other

government agencies clearance documents

·Implement exports / imports SOPs

·Maintain exports/ imports records.

·Receive and record exports / imports customer orders

·Raise pro-forma invoices for customer orders

·Communicate with customers to obtain shipment approval

as soon as possible

·Prepare export / imports documentation as per customer

requirements

·Prepare export documentation to comply with terms of applicable

letters of credit

·Capture orders in SAP and ensure pack and shelf-life requirements

per market

·Support on induction process for new employees

·Engage with inspection authorities to ensure timely

inspection

·Book approved consignments for transit

·Send pre/post alerts

·Track shipments to destination

·Maintain outbound shipments PODs

·Update clients as necessary.

·Participate in the implementation of departmental and

site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Certification in

  business management, supply chain management, Customs clearance, Freight

  Forwarding or its equivalents

• Experience in Freight

  forwarding and customs clearance operations. Minimum 1 year experience

• Excellent

  Communication skills

• Decision-making,

  problem-solving, creativity

• Analytical skills,

  attention to detail

• Ability to

  interact at a high level with clients, senior management, and authorities

• Ability to work in

  a team environment

·Ability to

work independently with minimal supervision

Interested

and qualified applicants should submit their applications through the link

below.

Note:

Only shortlisted applicants will be

contacted.

Q-SOURCING SERVTEC IS AN EQUAL

OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

• Certification in

  business management, supply chain management, Customs clearance, Freight

  Forwarding or its equivalents

• Experience in Freight

  forwarding and customs clearance operations. Minimum 1 year experience

• Excellent

  Communication skills

• Decision-making,

  problem-solving, creativity

• Analytical skills,

  attention to detail

• Ability to

  interact at a high level with clients, senior management, and authorities

• Ability to work in

  a team environment

·Ability to

work independently with minimal supervision