Business Operations Analyst, Senior

Company:

Job Area:

General Summary:

Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

Business Operations Analyst, Processor (Company and Customer Master Data)

About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance & Business Operation activities. This job role is for business / sales operations related activities - Salesforce reports, account and hierarchy management, master data active/inactive management, CRM Dashboards, change and maintenance activities, and data checks & validation.

Job Overview:

• Individual Responsibilities (transactional and analytics) - daily & weekly activities of master data management and Company verifications, validation, and system updates.
• Support stakeholders with daily/weekly/monthly reports in Salesforce and build / maintain CRM dashboard.
• Tracking and reporting master data updates, audit dormant accounts and parent account / tier mappings.
• Maintain / update customers’ billing and shipping updates in QCT/Corp Oracle database.
• Ensure accurate and timely completion of activities with complete ownership and accountability.
• Working closely with HQ and global region teams with regular interaction to reviews, drive transition calls, process documentation for all activities.
• Individuals will require evening calls for reviews and transition of activities.
• Perform additional ad hoc business / sales operations activities from time to time.

Requirements:

• Master’s degree in business management, Operations, Analytics, or related experience
• 4 to 6 year of relevant experience in internal ticketing & Business Operations,
• Excellent Advance Excel Skills: Salesforce certification is a plus.
• Ability to focus on details, multitasking and perform activities timely with quality output.
• Positive attitude and willingness to learn and upskills with tools - CRM, Tableau etc.
• Flexible evening calls for HQ reviews and transition calls on a regular basis.
• Strong analytical, problem solving and conceptual skills.
• Strong written and verbal communication skills.
• Flexible for evening calls (8PM - 11PM IST) for HQ reviews and business calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.

Flexible for evening calls (8PM - 11PM IST) for HQ reviews and transition calls on regular basis and/or working in shift (2.30pm to 11.30pm) as needed.

Minimum Qualifications:

OR

Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Flexible for evening calls (8PM - 11PM IST) for HQ reviews and transition calls on regular basis.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.