Manager, Business Operations

Company:

Job Area:

General Summary:

The North America Regional Business Operations Manager serves as a strategic partner to the regional Sales & Business Development teams. The role enables Sales & Business Development teams across Automotive, Connectivity, Broadband & Networking (CBN) & Operators, and Space engagements to expand pipeline and revenue while executing strategic initiatives. The role is the main operations partner to these teams. It drives operational excellence, improves processes, and provides insights that support strategic decisions in a competitive, fast-moving environment. The role also leads opex and headcount planning for the North America region, aligning resources with regional priorities and growth targets.

Key Responsibilities for North America Region:

Regional Performance Goals & KPI Reporting

• Lead annual planning for Automotive, CBN & Operators, and Space, including pipeline goals, design-win targets, revenue plan, and sales incentive plan alignment. Work closely with Finance and the business units to set annual objectives.
• Report on forecast changes and variances against plan. Lead monthly reviews with regional sales leaders to highlight risks and opportunities.
• Support pipeline management to ensure design win opportunities are properly recorded and updated. Lead pipeline reviews with Sales team.
• Analyze sales performance, design-win trends, and market share data to provide actionable insights.
• Build and maintain dashboards and reports that help sales teams and leadership track KPIs and spot opportunities and risks.

Strategic Business Support

• Provide financial reporting, develop strategic narratives and executive-ready materials, and support internal executive and regional business reviews.

• Provide market analysis and insights for the automotive, connectivity, operator, and space ecosystems.
• Help plan events, tradeshows, and customer engagements, including logistics coordination, attendee targets and lists, and preparing internal briefing materials.

• Address ad hoc requests from business units.

OPEX & Headcount Planning

• Own the annual and quarterly opex planning process for the North America region, including budget development, spend tracking, and variance analysis with Finance.
• Lead regional headcount planning, including requisition tracking, hiring prioritization, and alignment of resources to strategic priorities and growth targets.
• Keep org and resource models current, and give leadership regular views of headcount, open roles, and opex use.

Tools & Enablement

• Support AI initiatives across the North America region. Identify and implement improvements that streamline processes such as opportunity registration, pipeline management, and forecast reporting.

• Train and support sales teams on operational processes and best practices. Drive adoption and improvement of internal dashboards and CRM processes (e.g., Salesforce, Tableau, internally created AI tools).

This is an office based position located in San Diego, CA and is expected to comply with the company's onsite work policy. This is a U.S. based position and is not eligible for visa sponsorship.

Minimum Qualifications:

OR

Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 9+ years of business operations or related experience.

*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred Qualifications:

• Bachelor’s degree in Business or a related field
• MBA
• 7+ years of experience in Sales Operations, Business Operations, Finance, or related functions; tech or semiconductor experience preferred.
• Experience with opex budgeting, headcount planning, or financial planning and analysis.

• Strong analytical skills with proficiency in Excel, SharePoint, data visualization tools (e.g., Tableau), and AI productivity tools (e.g., Copilot).

• Detail oriented, with experience turning large data sets into actionable analysis and recommendations.
• Excellent communication and stakeholder management skills.
• Able to thrive in a fast-paced, global environment with complex dynamics.
• Experience with CRM systems, including Salesforce.
• Experience with sales incentive planning.
• Knowledge of semiconductor sales cycles and design-win processes.
• Familiarity with the automotive, wireless operator, broadband and networking, or satellite and space ecosystems.
• Experience with event or tradeshow planning.
• Experience working with global teams and managing regional operational priorities.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay rangeand Other Compensation & Benefits :

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.