Sales Assistant-SoHo Flagship - Rag & Bone

Position Sales Assistant

Reports To General Manager/Store Manager/Assistant Manager/Supervisors

Overview

As a Sales Assistant you will support the sales team and front of house operational functions. Front of house functions include, but are not limited to, greeting customers, maintaining salesfloor standards, answering phones, and assisting sales team with client interactions. Your role is to support the goal of providing a best-in-class customer service experience.

Core Competencies

Personal and Interpersonal Skills

• Authentic

• Composure

• Customer Focus

• Ethics and Values

• Integrity and Trust

• Interpersonal Savvy

• Listening

• Peer Relationships

• Relationship with Manager/Mentor

• Self-Knowledge

Energy and Drive

• Drive for Results Strategic Skills

• Solution Oriented Operating Skills

• Time Management

Key Roles and Responsibilities

Customer and Brand Experience

• Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.

• Support a best-in-class level of customer service through extensive product knowledge and operational ownership

• Partner with the sales team to provide exemplary customer service

• Assist with floor sets, window changes and other merchandising expectations as needed

• Assist with POS, customer repairs, dry-cleaning, and alterations processes

• Maintain a one company/one experience perspective in all customer service interactions

• Understand and exemplify the rag and bone brand philosophy and lifestyle

• Emulate the brand aesthetic and embody and strong sense of fashion

Maintain Operational Excellence

• Policy and Procedure

• Maintain a knowledge and understanding of all Policy and Procedure

• IT Systems

• Have proper understanding of BOH/FOH IT systems

• Accurately process Point of Sale transactions

• Assist with PR requests, consignment and stylist’s pulls

• Assist with client services i.e. quality guaranteed, order status, alterations, messenger

• Follow loss prevention procedures

Personal Excellence

• Consistently act within the core values of rag and bone

• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team

• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

• Identify opportunities to support the team in delivering best in class customer service

• Ability to receive feedback from management and peers

Experience/Capabilities

• Previous experience in retail stock, logistics, and/or customer service preferred

• Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

• Availability to work per the needs of the business