Customer Service Expert

Randstad Hungary · English · Bachelor's Degree · Power BI · 9 days ago

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Salary

≈ $29k – $67k per year (Estimated)

Location

In office (Hungary)

Seniority

Senior

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Oct 21, 2026. Randstad Hungary scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Randstad Hungary

Randstad Hungary is the Hungarian subsidiary of the Dutch staffing group Randstad, based in Budapest and providing temporary staffing, permanent recruitment, professional search and HR services. It places candidates in manufacturing, logistics, engineering, IT, finance, HR, customer service and life sciences roles for partner companies across Hungary, and also recruits workers for jobs abroad. Current searches for clients include Java and C++ developers, SAP and Salesforce consultants, quality, purchasing and logistics specialists, welding robot setters, internal auditors and German or French speaking service staff.

randstad.hu · HQ: Budapest, Hungary · Recruiting & Staffing · Est. 2004

SZÉP card benefit
Snacks, soft drinks, and coffee with corporate subsidy
Commuting allowance
Employee referral program

Responsibilities

Manage daily customer interactions and ensure a high level of customer satisfaction
Handle customer inquiries, complaints, and escalations in a professional and solution-oriented manner
Coordinate order management and administrative processes using modern automation and AI-based tools
Monitor, maintain, and report customer service KPIs, ensuring targets are achieved and improvement actions are implemented
Support cross-functional collaboration between Sales, Supply Chain, Production, Logistics, and Quality teams
Lead effective communication during customer crises, supply interruptions, quality issues, or other critical situations
Identify opportunities to improve efficiency, service quality, and process automation
Prepare customer reports, analyses, and presentations for management and customers

Requirements

Bachelor’s degree in Business, Supply Chain, or a related field, with proven experience in Customer Service, Order Management, or Sales Support
Proficiency with ERP/CRM systems, Power BI, and modern digital/AI tools, backed by an analytical, KPI-driven mindset
Fluent written and spoken English (additional languages a plus) with strong interpersonal skills and proven conflict-resolution ability
Excellent relationship management with the ability to organize, prioritize, and multi-task in a dynamic environment
A proactive, solution-oriented team player with a mindset for continuous improvement and cross-functional teamwork

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