Location
In office (Cairo)
Seniority
Staff
Employment
Full-Time
First seen by Alion on Oct 20, 2026.
Overview
Company
Impact
Profile match
Raya CX is an Egyptian customer experience company founded in 2001 and headquartered in Cairo. It provides outsourced contact centre and digital support services. The company operates delivery centres on several continents.
What will you do
- Own end-to-end administration of Odoo ERP and CRM platforms ensuring system availability performance and data integrity.
- Manage system configurations modules upgrades patches and enhancements in alignment with business and IT standards.
- Ensure ERP and CRM platforms remain current with vendor updates best practices and security requirements.
- Act as the primary functional consultant for ERP and CRM systems across business units.
- Conduct business needs assessments process mapping gap analysis and solution design.
- Translate business requirements into optimized system workflows configurations and functional specifications.
- Recommend best-fit ERP solutions modules or complementary platforms to support evolving business needs.
- Design and implement workflow automations to improve operational efficiency and reduce manual processes.
- Optimize end-to-end business processes across finance operations CRM HR procurement and other domains.
- Lead continuous improvement initiatives leveraging ERP capabilities and emerging technologies.
- Lead ERP and CRM integration initiatives including integrations with Oracle Fusion Cloud and other enterprise platforms.
- Oversee API-based integrations data synchronization and system interoperability.
- Manage new integration projects from requirements gathering through implementation and validation.
- Lead ERP-related projects and enhancement initiatives in coordination with the IT Project Management team.
- Support UAT activities business sign-offs and controlled production releases.
- Ensure proper documentation knowledge transfer and handover to application support teams when required.
- Establish ERP governance standards configuration controls and documentation frameworks.
- Ensure compliance with internal IT policies data governance standards and security requirements.
- Stay informed of latest ERP technologies platforms and industry trends; assess their applicability to the organization.
What will you do
- Strong expertise in Odoo ERP & CRM administration and customization
- ERP functional consulting and business process mapping
- Workflow automation and system optimization
- ERP integrations and API-based data exchange
- Exposure to Oracle Fusion Cloud integrations
- Understanding of finance operations CRM HR and supply chain processes
- Knowledge of ERP security access controls and data governance
- Familiarity with other ERP platforms (SAP Oracle E-Business Suite Dynamics etc.)
- Minimum 8-12 years of experience in ERP consulting administration or enterprise application roles. Ability to bridge business and technical teams effectively. Proven experience leading ERP implementations enhancements and integrations.
- ITIL Foundation or higher
- Odoo ERP Certification
- Oracle Fusion Cloud Certification (Functional or Technical)
- Business Process Management (BPM) or Digital Transformation certifications
- Project Management certifications (PMP / PRINCE2 optional)
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