Customer Care Representative
First seen by Alion on Oct 6, 2026.
Provides accurate, efficient and quality services that exceeds customers’ expectations
Adheres to escalation procedures of handling customer complaints at all times
Maintains a high degree of responsibility towards customer confidentiality
Handles warranty and out of warranty customers through informing them with their rights and duties
Performs other related duties
To provide accurate, efficient and quality services that exceeds customers’ expectations.
Impacts on the revenue and profits of the company and customer satisfaction
Affects cost of repair which has direct impact on maintenance revenue
Requirements
Communication Skills
Presentation Skills
Team work
Flexibility
Know-how on how to deal with internal & external customers.
Sales skills
Awareness of front-end business cycle
Understanding Customer Satisfaction and its impact on Business
Understanding strategic relations with suppliers
How to deal with customers complaints and problems