Associate, Account Management

COMPANY OVERVIEW

RealtyAds is devoted to reimagining real estate through AI-native solutions that help the industry find, advance, and close more deals. Founded in 2019, RealtyAds has grown to support clients across 125 markets and 10 countries, making us the first and most trusted AI-native firm in commercial real estate. Our platform combines hyper-targeted advertising, smarter websites, and performance-driven content to transform how properties and brands reach and secure clients. By pairing cutting-edge AI with deep industry expertise, RealtyAds empowers owners, brokers, and marketers to achieve measurable success.

POSITION OVERVIEW

The Associate, Account Management role is a developmental position focused on supporting the day-to-day execution and maintenance of client accounts. In this role, you will partner closely with Senior Account Managers to ensure backend tasks, reporting, and deliverables are completed accurately and on time, while maintaining high standards of data integrity across systems. You will help identify and document client wins, contribute to client communications, and support scheduling and coordination efforts. This position requires strong attention to detail, organization, and follow-through, along with a willingness to learn RealtyAds’ products, tools, and client success drivers. Success in this role means becoming a reliable execution partner within your pod, consistently delivering high-quality work and contributing to overall client performance.

RESPONSIBILITIES

• Backend execution + account maintenance: Execute backend account setup and ongoing maintenance in support of Senior AMs, including content and targeting tasks, ensuring deliverables are executed accurately and on time with minimal oversight.

• Wins identification + documentation: Consistently scan user access logs to identify client wins and meaningful success signals, document them clearly, and share with pod lead for review and potential client-facing use.

• Client comms drafting + follow-through: Draft client-facing follow-ups, performance updates, and wins emails that clearly reflect value and performance and require minimal revision prior to being sent.

• Reporting support + custom deliverables: Build and assemble custom reports with guidance from pod members, ensuring accuracy, clarity, and alignment to client objectives and persona-defined success.

• Data hygiene + system accuracy: Maintain high data accuracy across CRM records, company matching, internal notes, Upflow stages, account access, billing contacts, and related account documentation; proactively correct errors and keep information current.

• Scheduling + coordination: Schedule calls as needed and support internal/external coordination to ensure client touchpoints happen on time and stakeholders are prepared.

• Foundational product + customer knowledge: Build strong understanding of RealtyAds’ value proposition, internal tools, and AI workflows, and develop working knowledge of how different client personas define and measure success.

• Operational reliability within pod: Be a dependable execution partner to the pod by owning assigned tasks end-to-end, communicating clearly, and ensuring nothing drops due to lack of follow-through.

EXPERIENCE AND REQUIREMENTS

• 0-2 years of experience in account management, customer success, sales support, or a related role (internships included)

• Highly detail-oriented with strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously

• Strong written and verbal communication skills, with the ability to draft clear, client-facing messaging

• Comfortable working with data and systems (e.g., CRM tools, spreadsheets) with a focus on accuracy and data hygiene

• Coachable, proactive, and eager to learn in a fast-paced, team-oriented environment with a strong sense of ownership and follow-through

COMPENSATION

RealtyAds’ base salary range for this position is $50,000-$60,000 per year. Salary is just one component of RealtyAds’ total compensation package which will include variable compensation, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and other benefits.

PERKS

• Benefits including unlimited PTO, health, dental & vision insurance, and retirement benefits

• Robust compensation package including a base salary and performance-based bonus

• Support for ongoing professional development programs and education

• Collaborative culture with room for upward mobility for high performers

• Rare opportunity to radically disrupt an industry

COMPANY VALUES

CUSTOMER FIRST: A MANTRA TO WORK BY

We hold an unwavering commitment to putting our customers at the center of everything we do. We understand that their satisfaction is critical to RealtyAds very existence and paramount to our success. We always prioritize client concerns, respond promptly to their inquiries, and actively listen to their feedback. We willingly sacrifice personal time to provide exceptional service and always strive to deliver beyond customer expectations. Serving our clients is not just a goal; it’s our defining value.

AGILE SPEED: OUR COMPETITIVE EDGE

We embrace our position as a small firm competing against industry giants. While we may not have the size, funding, or recognition of our competitors, we have a powerful advantage: speed. We understand that to thrive in our industry, we must leverage our ability to move fast and have a sense of urgency in everything we do. We acknowledge that moving with speed can cause mistakes, but we’re quick to fix problems and use them as an opportunity to grow.

UNLEASHING POTENTIAL: PUSHING EACH OTHER TO BE BETTER EVERYDAY

We believe continuous improvement to our services, product, and processes is vital for our company’s success. We work together to create a culture where every idea is valued, recognizing that innovation and improvement can come from anyone within our organization. There is no such thing as a bad idea, every suggestion has the potential to drive positive change. We understand that personal and team growth directly impacts the customer experience and strengthens our company as a whole. By investing in each other’s development, we create a workforce that is equipped to deliver exceptional results and drive our collective success.

COMMUNITY LEADERS: WINNING TOGETHER

We recognize that our team, customers, and vendors are integral parts of a larger collective. Leading by example, we put the feelings and needs of our clients and colleagues above our personal ambitions. We prioritize a team-first approach, uphold the Golden Rule, celebrate victories together, push each other in times of adversity, and provide unwavering support to one another. We do this even when others in our community may not reciprocate in kind. Through these actions we will strengthen ourselves, each other, and our community to create a stronger industry all together.