Receptionist

Redo Consult is a recruitment and workforce development firm that helps organisations across a range of industries hire, train, and keep skilled staff. It delivers complete staffing services, covering everything from sourcing and screening candidates through to onboarding and employee training.

The company's recruiters collaborate closely with clients to understand their specific staffing requirements, making sure that suitable professionals are placed in roles where they can contribute value straight away. Alongside recruitment, Redo Consult designs and runs focused training programmes that give employees the skills they need to succeed in a competitive market. By connecting employers with strong candidates, the firm helps businesses build capable teams while supporting individuals in advancing their careers.

Redo Consult is currently hiring to fill the position outlined below.

• Job Title: Receptionist
• Locations: Lekki and Maryland, Lagos
• Employment Type: Full-time

• Greet visitors in a courteous and professional manner.
• Manage guest check-in and check-out, confirming reservations and issuing room keys.
• Handle bookings received by telephone, email, or through the reservation system.
• Answer incoming calls and respond to guest enquiries.
• Share information about hotel amenities, services, nearby attractions, and transport options.
• Address guest complaints and special requests, escalating serious matters to management.
• Process payments and prepare guests' bills or invoices.
• Keep guest records accurate and update the hotel's computer system.
• Coordinate with other departments, including housekeeping, maintenance, security, and food and beverage.
• Track room availability and communicate room status.
• Manage messages, mail, and deliveries on behalf of guests.
• Keep the reception area tidy, organised, and presentable.
• Follow hotel security procedures, including protecting guests' personal information and reporting any suspicious activity.

Applications close on 8th October.