Senior Support Engineer

ReOrbit is looking for a Senior Technical Support Focal Point, Mission Operations and Ground Segment

As our Senior Technical Support Focal Point for Mission Operations and Ground Segment Systems, you will be the go-to expert who keeps our operational systems running reliably. You will make sure issues are investigated, managed and resolved quickly, from routine support through to live anomalies, and you will help the team grow stronger and more confident along the way.

It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer. 

Responsibilities

• Act as a senior technical support focal point for mission operations and ground segment systems, ensuring operational issues are investigated, managed, and resolved effectively.

• Provide second-line and advanced support for mission control systems, ground segment infrastructure, telemetry and command systems, operational tools, and data flows.

• Lead technical troubleshooting during operational issues, anomalies, test campaigns, rehearsals, and mission readiness activities.

• Support Orbit Determination and Analysis, Mission Planning, and related operational products by coordinating inputs, validating outputs, resolving support issues, and ensuring planning data is operationally usable.

• Drive operational automation improvements by identifying opportunities to improve monitoring, alerting, troubleshooting workflows, data checks, reporting, and overall support efficiency.

• Coordinate issue resolution across mission operations, spacecraft engineering, ground segment engineering, flight software, IT, cyber security, vendors, and external service providers.

• Own and improve support processes, including incident management, escalation paths, root cause analysis, corrective actions, and support readiness.

• Lead the creation, review, and improvement of support documentation, troubleshooting guides, operational procedures, training material, and knowledge base content.

• Support the training and mentoring of Support Engineers, operators, and new joiners, helping build team capability and operational confidence.

• Monitor recurring issues, system trends, support metrics, and operational risks, recommending improvements to reduce failures and improve reliability.

Skills and Requirements

• Strong experience in satellite operations, ground segment operations, mission control systems, systems support, or another high-reliability technical environment.

• Proven ability to troubleshoot complex technical issues across operational systems, interfaces, infrastructure, data flows, and support tools.

• Good understanding of mission operations concepts, including routine operations, anomaly response, maintenance, readiness, testing, and operational handover.

• Experience leading issue investigation, root cause analysis, corrective action tracking, and stakeholder coordination.

• Ability to create and improve technical documentation, procedures, support guides, training material, and operational knowledge bases.

• Strong communication and coordination skills, with the ability to work across technical teams, operational teams, vendors, and management.

• Ability to mentor junior team members and provide technical leadership during operational support activities.

• Strong operational judgement, with the ability to prioritise issues based on mission impact, system criticality, and operational risk.

Nice to Have

• Hands-on experience with mission control systems, TT&C systems, ground station systems, telemetry processing, command systems, or operational monitoring platforms.

• Familiarity with scripting, automation, Linux, Windows server environments, virtual infrastructure, networking, databases, APIs, dashboards, or log analytics.

• Experience supporting LEOP, commissioning, mission readiness reviews, simulations, rehearsals, or operational acceptance campaigns.

• Experience with Orbit Determination and Analysis, Mission Planning, flight dynamics interfaces, pass planning, contact scheduling, or mission planning systems.

• Experience working with GSaaS providers, ground station networks, external vendors, or multi-site operational support models.

What does ReOrbit do?

ReOrbit builds the foundation for the next generation of space applications by transforming satellites into truly intelligent, interconnected platforms, defined by software. Our satellite design philosophy revolves around the idea that satellites must network, communicate with each other and thus improve mission efficiency. How can this be achieved? Thanks to a flexible software-first architecture, where all these aspects are dealt with upfront in the mission concept, as integrated functionalities.

ReOrbit’s top-notch team of software engineers and system architects develop in-house software, procure hardware from the best-in-class suppliers, and seamlessly integrate the components to create flexible and secure satellites. Today, we are a rapidly growing company building a very strong multidisciplinary team to support our activities. We are headquartered in Helsinki, Finland with a subsidiaries in Bristol, UK and Bariloche, Argentina.

Working at ReOrbit

At ReOrbit, we are focused on building a strong team as we believe nothing can be accomplished without innovative, humble and curious minds working together on a common goal. We’re all about fostering an inclusive, dynamic environment where equality and diversity are our strength. 

We offer

• Challenging but rewarding environment - you will thrive if you are always reflecting on how to make things better. Your ideas will be heard.

• Ambitious and supportive network of people, who are motivated to change the space industry, bringing expertise from both classic and new space .

• Benefits such as lunch vouchers, events, parties, occupational health care and additional health insurance - but most importantly a possibility to be a part of a unique and diverse team, connected by similar mindset and sense of humor. 

• We like to spend time together! You can choose activities whichever is to your liking - runOrbit, climbOrbit; become ping pong or board games champion.

• We support relocation and integration into Finnish society.

Join us in our journey of building software enabled satellites for secure communications

and, thus, creating the most compelling in space data flow company of the new space era.

For agencies: We do not accept unsolicited CVs for our open vacancies. Any CV sent to our team unsolicited will reserve us the right to pursue a candidate without obligation to the sender. All candidate submissions must be conducted through our official channels and in accordance with our terms of engagement.