Support Specialist

Revolut is looking for a Support Specialist to handle formal customer complaints within regulatory deadlines, perform root-cause analysis and improve internal procedures while collaborating with internal teams and regulatory bodies

You will oversee customer complaints, building a fair and transparent process. You will handle formal complaints within regulatory deadlines, investigate and resolve issues, perform root-cause analysis and quality control, and cooperate with regulatory bodies. You will also improve internal procedures and keep an accurate central archive.

• Handle incoming formal complaints within the regulatory deadline
• Identify, analyse, and resolve issues
• Set up and improve internal procedures
• Contribute to a culture where fair treatment of customers is a priority
• Organise and maintain a central archive of data
• Collaborate with internal teams such as Product and Quality Assurance
• Take end-to-end ownership of problems, policies, or procedures
• Stay up-to-date with industry regulations and compliance requirements

• Bachelor's degree (at least a provisional certificate)
• 18+ months of customer service experience
• Fluency in English (C1+)
• Fluency in Japanese (C1+)
• Excellent communication skills
• Ability to explain complex issues simply
• Great numeracy, analytical, and IT skills
• Impeccable attention to detail
• Independent problem-solving approach

• Financial benefits
• Flexibility to work from home, the office, or abroad
• Revolut Metal subscription with perks
• Year-round team events