Project Manager

Role Purpose: Drive the successful execution of technical projects (Bots based on voice, chat, email etc) from

initiation to completion. You will own project delivery, ensuring timelines, and quality standards are met while

fostering collaboration across teams.

Key responsibilities:

 Project Planning:

Define project scope, objectives, deliverables, and timelines. Develop detailed

project plans with resource allocation and dependencies, ensuring clarity of

roles and responsibilities across teams.

 Project Delivery & Execution:

Drive end-to-end execution of projects, track progress against milestones,

manage risks, and implement mitigation strategies to ensure timely and

successful delivery.

 Stakeholder Management:

Build and maintain strong relationships with internal and external

stakeholders. Conduct regular status meetings, share timely updates, align

expectations, and resolve conflicts during execution.

 Quality Assurance & Risk Management:

Implement quality assurance processes to ensure deliverables meet defined

standards. Conduct regular quality reviews, address deviations promptly, and

manage risks throughout the project lifecycle with contingency plans.

 Documentation & Reporting:

Maintain accurate project documentation, including plans, schedules, and

change requests. Provide regular status reports highlighting milestones,

progress, and deviations. Conduct post-project evaluations to capture lessons

learned and drive continuous improvement.

Requirements

Educational Qualifications:

 Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.

 PMP, Prince2, or equivalent certifications are a plus.

Experience:

 5+ years of experience in technical project management, preferably in

B2B/SaaS

Functional Skills

 Strong understanding of project management methodologies (Agile,

Scrum, Waterfall).

 Proven track record of delivering complex technical projects on time and

within budget.

 Excellent communication skills to collaborate effectively with technical

and non-technical teams.

Behavioral Skills & Attitude:

 Customer-Centric Mindset - Prioritizes customer satisfaction and

proactive engagement.

 Collaboration & Teamwork - Works seamlessly with cross-functional

teams.

 Result Orientation - Focused on achieving and exceeding targets within

timelines

 Adaptability - Responds effectively to changing priorities and evolving

environments.