Premier Service Manager

About the Role

We are seeking a highly motivated Premier Service Manager to join our Wealth Management team at RHB Singapore. In this role, you will work closely with Wealth Managers to deliver exceptional banking and service experiences to high-net-worth clients. You will serve as a key point of contact for client servicing, transaction processing, account maintenance, and operational support while ensuring service excellence, regulatory compliance, and efficient execution of client instructions. This role offers the opportunity to build strong client relationships, contribute to process improvements, and support the growth of our wealth management business.

What you will be doing

• Business Support and Customer Service
• Support Wealth Managers in delivering exceptional service to high-net-worth clients to drive client satisfaction and retention.
• Partner with Wealth Managers, internal stakeholders, and service providers to ensure timely processing of transactions and seamless service delivery.
• Act as the primary interface for client instructions, including monitoring fund transfers, preparing documentation, and coordinating loan disbursement instructions.
• Respond to client inquiries promptly and provide accurate information on banking products and services.
• Identify and escalate client service issues and operational concerns to management in a timely manner.
• Assist Wealth Managers in maintaining and strengthening client relationships through ongoing account support.
• Provide marketing and administrative support for account opening, account maintenance, transaction processing, and other client service requirements.
• Contribute to process enhancement and service improvement initiatives to elevate the client experience.
• Backroom Support and Processing
• Prepare and process account opening, account closure, and account update documentation while ensuring all requirements are fulfilled.
• Follow up proactively on client requests, inquiries, and outstanding matters.
• Track and monitor outstanding documentation and fee payments from clients.
• Ensure efficient, accurate, and high-quality service delivery in accordance with established service standards.
• Prepare monthly reports and ad-hoc management reports for performance monitoring and business reporting.
• Manage office supplies and administrative requirements to support smooth daily operations.
• Compliance and Risk Management
• Ensure adherence to all regulatory requirements, internal policies, and operating procedures.
• Support risk assessment activities and assist in implementing appropriate risk mitigation measures.
• Maintain high standards of governance, compliance, and operational controls.
• Protect the reputation and integrity of the Bank through responsible and compliant conduct.

What we're looking for

• Bachelor's Degree in Business Administration, Finance, Banking, Economics, or a related discipline.
• Minimum 1-3 years of experience in banking, wealth management, customer service, client servicing, or a related financial services environment.
• Strong customer service orientation and relationship management skills.
• Excellent communication and interpersonal skills with the ability to engage professionally with high-net-worth clients.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Detail-oriented with strong problem-solving and analytical capabilities.
• Proactive, service-focused, and committed to delivering high-quality outcomes.
• Sound knowledge of banking products, operational processes, and regulatory requirements would be an advantage.
• Ability to work effectively in a fast-paced and collaborative environment.
• Proficiency in Microsoft Office applications.