Collections Manager
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 14, 2026. Rhino Tool House scores A on the Alion truth index.
POSITION SUMMARY
The Collections Manager owns accounts receivable collections for the company. This leader manages the team of collectors, whose primary job is collecting, directs daily collection strategy, and is accountable for aging reduction, cash flow, and customer relationships. The role works closely with Sales, Customer Service, and the business units to resolve disputes quickly and keep customers current.
KEY RESPONSIBILITIES
Collections management
- Set daily and weekly collection priorities by customer, balance, and risk; assign accounts and targets to each collector.
- Run the aging review cadence and escalate large, disputed, or high-risk balances; reduce over-90-day AR to under 3% of total AR.
- Approve payment plans, credit holds, releases, and write-off recommendations within authority limits.
- Partner with Sales and Customer Service to resolve pricing, shipping, and invoice disputes, short pays, and deductions.
Team leadership
- Hire, train, coach, and evaluate collectors; set clear expectations and performance scorecards.
- Review collector activity (calls, emails, promises to pay, notes) in the ERP and CRM to ensure consistency and follow-through.
- Maintain documented collection procedures, scripts, and escalation paths.
Reporting and coordination
- Coordinate with the AR Supervisor, who owns the functional AR process (cash application, invoicing, credit memos, and bank reconciliation handoffs), so unapplied cash and billing errors are resolved quickly.
- Produce weekly aging, collection forecast, and dispute reports for the Director of Shared Services and executive leadership.
- Support credit reviews, new-customer terms, and the allowance for doubtful accounts with accurate customer data.
- Ensure ERP workflow compliance and recommend process improvements.
QUALIFICATIONS
- Associate's or bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience considered.
- 5+ years of experience in distribution, industrial, or other trade-credit environments preferred.
- Working knowledge of ERP (Acumatica preferred), Excel, and CRM tools (HubSpot a plus).
- Strong negotiation, communication, and problem-solving skills; firm but professional with customers.
- Understanding of credit terms, deductions, lien and credit-hold practices.
SUCCESS MEASURES
- Over-90-day AR under 3% of total AR; steady reduction in DSO and past-due balances.
- Collector activity and promise-to-pay follow-through meeting targets.
- Disputes and short pays resolved within agreed turnaround times.
- Accurate weekly aging and cash forecast delivered on time.
COMPENSATION
[Salary range / hourly rate and bonus eligibility to be completed by HR]
Rhino Innovation is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. This description summarizes the essential duties of the role and is not an exhaustive list; duties may be adjusted as business needs change.