IT Manager

About the Company

RNGD is a rapidly scaling organization emerging as a nationally recognized leader in construction through our unique Renegade mindset focused on innovation, creativity, and culture. The team is made up of a highly engaged group of seasoned professionals and emerging leaders. We are creators who believe that what we build drives the growth of our cities and that to fulfill our mission, we must constantly challenge the old way of doing things. Headquartered in New Orleans, Louisiana, we thrive on building communities, building teams, building leaders, and growing the business throughout the Southeast region with additional offices in Mississippi, Tennessee, and Alabama.

About the Role

We’re looking for an IT Manager that will support the execution of RNGD’s technology strategy by overseeing day-to-day IT operations, managing internal support teams, and ensuring reliable, secure, and scalable technology services across the organization. This role will translate the strategic initiatives into operational execution, ensure service excellence, and support continuous improvement of systems, infrastructure, and end-user experience.

Core Responsibilities

• IT Operations and Service Delivery

• • Manage daily IT operations, including service desk functions, system administration, endpoint support, and application support.
  • Ensure timely resolution of Tier 1 and Tier 2 support requests, driving high levels of responsiveness and customer satisfaction.
  • Oversee incident, problem, and service request management to ensure accurate documentation, escalation, and resolution.
  • Maintain reliability, performance, and availability of core IT systems, tools, and services.
  • Ensure technology environments remain secure, compliant, and operationally stable.

• Team Leadership and Development

• • Lead, mentor, and develop IT Support Specialists and Systems Administrators.
  • Set clear expectations, assign priorities, and provide coaching and feedback to ensure strong performance and professional growth.
  • Promote a service-oriented mindset across the IT team, emphasizing accountability, responsiveness, and user experience.
  • Support training initiatives and skill development to strengthen technical depth and coverage.

• Systems, Infrastructure, and Tools

• • Support the implementation, maintenance, and optimization of infrastructure including Microsoft 365, Active Directory, device management, networking, and collaboration tools.
  • Assist with deployment, configuration, and ongoing support of hardware, software, AV systems, and field technologies.
  • Monitor system health, usage, and performance, escalating risks or improvement opportunities to the IT Director.
  • Partner with the IT Director on technology upgrades, system enhancements, and lifecycle planning.

• Process Improvement and Documentation

• • Develop, refine, and enforce IT operational procedures, standards, and documentation.
  • Identify opportunities to improve efficiency, reduce downtime, and enhance service delivery through process improvement and automation.
  • Ensure IT documentation, asset inventories, and system records are accurate and up to date.
  • Support continuous improvement initiatives across IT operations.

• Collaboration and Communication

• • Collaborate with business units to understand operational challenges and provide technology solutions.
  • Support the IT Director in communicating technology initiatives, changes, and priorities across the organization.
  • Coordinate with vendors and service providers as needed to support operational needs.

• Security, Compliance, and Risk Awareness

• • Support enforcement of cybersecurity best practices, access controls, and acceptable use policies.
  • Ensure systems and processes align with company standards and regulatory requirements.
  • Assist with audits, assessments, and risk mitigation initiatives related to IT systems and data protection.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 5+ years of progressive experience in IT operations, support, or systems administration.
• Prior experience leading or supervising IT staff.
• Strong working knowledge of Microsoft 365, Active Directory, endpoint management, and IT service management tools.
• Experience supporting a multi-location or construction-focused organization preferred.
• Excellent communication, organization, and customer service skills.
• Relevant certifications (CompTIA, Microsoft, ITIL) are a plus.

Core Competencies

• RNGD Values Alignment
  • Exemplifies RNGD’s core values:

• • • Renegade Mentality
    • Sweep Floors
    • Build Together
    • Honor Promises

• Service-Driven Leadership

• • Creates a positive, responsive IT experience by prioritizing service quality, accountability, and end-user satisfaction.
  • Leads by example and fosters trust through reliability, transparency, and follow-through.

• Organization and Execution

• • Takes a methodical approach to planning, prioritization, and execution.
  • Effectively manages competing priorities while maintaining accuracy and consistency.

• Analytical and Problem Solving

• • Identifies root causes of technical and operational issues.
  • Uses data, experience, and sound judgment to implement effective solutions.

• Collaboration and Communication

• • Builds strong relationships with internal teams and stakeholders.
  • Communicates clearly and professionally with technical and non-technical audiences.

• Adaptability and Technical Curiosity

• • Embraces change and adapts quickly in an evolving technology environment.
  • Continuously seeks to learn, improve, and apply new tools and best practices.