Customer Support Agent - Czech Republic

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Support specialist you will support pre- and post-sales service to our customers.

You will have a hybrid schedule working in Brno, Czech Republic.

Your Responsibilities - You will do:

• Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking
• Sell our electronic repair services and spare parts to end-users, using a web and phone sales
• Provide information about services offerings, resolving misunderstandings and disputes and co-coordinating the contact with management and technical personnel for fulfillment of the customer's needs.
• Support Managers and Technical personnel by providing administrative support.
• To support both internal/external customers in providing excellent customer service
• Priorities/monitor own workload
• Use your initiative, whilst being a team player
• To ensure that deliverables are following the Customers Agreement
• Seek out and participate in development covering both technical skills and personal development

The Essentials - You will have:

• Fluent Czech or Slovak, and English
• At least Střední škola/Obchodní akademie finished
• Knowledge of MS Office
• Pro- active attitude
• Willingness to participate in professional development activities to stay current on industry knowledge
• Knowledge of administrative tasks within in a Customer Service environment
• Additionally, is a motivated team player.

The Preferred - You Might Also Have:

• Experiences in the Customer Center are advantage
• Bachelor's Degree in Business or related area
• Hungarian or Romanian language

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• Pension contribution scheme
• Multisport Card
• Meal allowance

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-YSM #LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.