Field Service Engineer
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Field Service Engineer - Drive Systems you will provide advanced technical expertise, on-site service delivery, and application support for Rockwell Automation Low Voltage and Medium Voltage Drive Systems. The role focuses on commissioning, troubleshooting, maintenance, and optimisation of drive systems across Mining, Water, and Industrial applications. Exposure to industrial automation systems is beneficial and actively encouraged as part of the role's development path.
The role requires approximately 85% site-based work at customer locations, participation in a 24-hour standby roster and frequent travel, including overnight stays at customer sites.
You will report to the Services Manager and have a hybrid schedule working in Johannesburg, South Africa.
Your Responsibilities:
Technical Field Service & Support:
- Commissioning, start-up, fault finding, and optimisation of LV and MV Drive Systems
- Preventative and corrective maintenance of drive and motor control systems
- Emergency breakdown response and participation in standby support
Automation Systems Exposure (Beneficial & Development-Focused):
- Exposure to PLC programming, commissioning, and diagnostics is beneficial
- Exposure to HMI development, modification, and troubleshooting is advantageous
- Understanding of industrial communication networks (e.g. EtherNet/IP, ControlNet, DeviceNet, Profibus, Profinet) is beneficial
- The role provides opportunity and encouragement to grow capability in automation systems integration alongside Drive Systems expertise
Application & System Engineering:
- Support applications including pumps, conveyors, crushers, and fans
- Support system upgrades, retrofits, and modernisation initiatives
Customer Engagement & Service Delivery:
- Act as a trusted technical advisor to customers and internal teams
- Support technical discussions, troubleshooting reviews, and service proposals
Quality, Safety & Compliance:
- Execute work in compliance with safety standards, statutory requirements, and site regulations
Continuous Improvement & Skills Development:
- Participate in formal and on-the-job training to develop Drive and Automation system competence
- Maintain currency with Rockwell Automation technologies and service practices
The Essentials - You Will Have:
- Bachelor's degree
Abilityandwillingnesstotravelwithintheassignedterritory.
Validdriver'slicenserequired.
The Preferred - You Might Also Have:
- Minimum 8 years experience with LV/MV Drive Systems (400V, 690V, 3.3kV-11kV)
- Industry exposure in Mining and/or Water & Wastewater environments
- Exposure to industrial automation systems is beneficial but not mandatory
What We Offer:
Our benefits package includes …
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.