Service Operations Officer
Removed from the employer's board on Oct 28, 2026. First seen by Alion on Oct 13, 2026. Rolls-Royce scores A on the Alion truth index.
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Job Description
Service Operations Officer - Overhaul Operations
Derby - hybrid
Full time
An exciting opportunity has arisen for an Overhaul Operations - Project Desk Lead to join Rolls-Royce’s Aftermarket Operations P&C Team in Derby.
Overhaul Operations Planning and Control is responsible for the management of overhaul services for the installed Rolls-Royce fleet, and for the achievement of Quality, Delivery and Cost business objectives across our global network of overhaul providers.
The Overhaul Operations - Project Desk Lead will be responsible for driving engine throughput across the network, clearly articulating status at all times and driving continuous improvement initiatives to further enhance business performance.
This role provides significant exposure to internal and external stakeholders, opportunities for global travel and career development within Rolls-Royce. We are looking for an individual with high levels of drive, energy and enthusiasm, together with a background in business and continuous improvement, to take on this business-critical role.
What you will be doing:
- Act as a single point of contact, knowing and clearly articulating at all times the status of engine shop visits throughout the overhaul network for a defined portfolio of products.
- Ensure the progress of engines through the Off-Wing Operations gated process, taking decisions as necessary and in compliance with key operational processes to minimise shop visit turnaround time (TRT) and cost.
- Liaise directly with key contacts across Rolls-Royce and our overhaul providers to identify key issues and hazards preventing shop visit progress, particularly those for which Rolls-Royce is responsible for resolving.
- Maintain visual management and management information/reporting for a defined portfolio of products and lead relevant standard diary reviews.
- Build and maintain effective relationships with key stakeholders, both within Rolls-Royce and externally, particularly with relevant overhaul providers.
- Identify systemic issues impacting shop visit TRT and cost and ensure appropriate ownership and focus within overhaul providers and/or Rolls-Royce teams to drive timely resolution.
- Participate in the engine launch process, ensuring real-time feedback from operations informs decisions regarding the launch of products into work-in-process (WIP).
- Participate in the establishment and/or change management of key planning assumptions impacting the shop visit plan.
- Know, interpret and ensure compliance with the Engine Management Plan (EMP), challenging it as appropriate for a defined portfolio of products.
Position Qualifications:
- Background in and aptitude for continuous improvement, lean operations and project management/control.
- High degree of self-motivation, flexibility, initiative and action orientation, with the ability to drive activity and support business-critical delivery.
- Good presentation and communication skills, with the ability to clearly articulate engine shop visit status and key issues to relevant stakeholders.
- Ability to build and maintain effective relationships with internal and external stakeholders.
- Good IT skills, with the ability to maintain management information, reporting and visual management.
- Ability and willingness to travel globally.
Preferred Requirements:
- Experience of working within an overhaul environment and/or the airline industry, with operational and repair experience on gas turbines. A comprehensive induction programme will be provided.
- Strong understanding of engine components, systems and functionality.
- Familiarity with Maximo for Aviation ERP software
- Familiarity with PowerBi
- Intermediate excel skills
Regional Benefits
Our People are our power, so when join Rolls-Royce you are offered more than a salary. You are given a choice of flexible benefits from life insurance to gym discounts and tax free cycling.
- Generous Annual Leave
- Retirement Savings through the Rolls-Royce Retirement Savings Trust
- Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
- Group Income Protection provides an income in the event that you are unable to work due to illness or injury
- Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!
- Digital GP provides a convenient way for you to access GP consultations
- Employee Assistance (EAP) and Live Well programmes
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be SNBG 07-10
This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Closing Date: 27/10/2026