Technician – End User Computing

Technician - End User Computing

• Department: End User Computing
• Duration: 12 months (3 months' probation)
• location: Illovo & Centurion Full Time on site

Purpose of the role:

• Responsible for end user computing support in the Gauteng
• Includes all aspects of end-user support: hardware, software and peripherals
• Primary objective is to proactively review client requests or tickets
• Apply technical/process knowledge to resolve them without breaching service level agreement (SLA)
• The Technician EUC - L2 focuses on support for incidents and requests with medium to high level of complexity

Qualifications & Experience requirements:

• 10 years’ experience
• Recent Microsoft certifications (Windows 11 or Office 365 preferrable)
• Diploma, degree or relevant qualification in IT

Skills and Knowledge:

• ITIL V4 Foundation
• A+ Written, N+
• Previous Desktop Support experience and Working with SCCM, Security awareness
• Windows 11 deployment and management, Office365 Deployment and Management
• Understands Mobile management IOS and Android
• AWS or AZURE
• Apple device management

Key Responsibilities:

• Strong customer service orientated and excellent interpersonal skills, strong communication skills and well presented as the role requires engaging with executives
• Attend and resolves incidents and client requests logged in the call management system
• Coordinate and work closely with internal, client and third-party support teams
• Staying abreast of technology, with self-study training, certification and upskill in Microsoft technologies
• Dell hardware support
• Microsoft operating system and software support
• Support fellow colleagues with remove support
• Troubleshooting hardware and software issues