Planner- Passengers Transit Activities Performance

Job Purpose

Perform end-to-end planning, analysis, reporting, and permitting activities for passenger transport sectors to support performance improvement, regulatory compliance, and effective coordination with franchise companies and internal stakeholders.

Roles and Responsibilities:

Strategy

• Support monitoring and evaluation of passenger transit performance to ensure alignment with RTA laws, contracts, and quality standards.

• Provide analytical and technical inputs for sector performance improvement initiatives. • Prepare recommendations on activity approval, temporary suspension, or cancellation of franchise companies.

Operations

• Manage correspondence with franchise stakeholders and follow up on issues and required actions.

• Prepare and update periodic performance reports and sector records.

• Communicate with franchise companies to resolve escalated operational concerns.

• Support implementation of strategies and corrective actions to enhance performance and efficiency.

• Prepare contracts and auctions for concession companies in taxi, e-hail, and hourly-rental activities with concerned departments.

• Issue permits for rented buses, tourist transport, and school transport activities in coordination with the Commercial Transport Activities Department.

• Provide temporary permit services for buses from other Emirates.

• Manage relationships with franchise companies and shared-transport operators and evaluate their periodic performance.

• Analyze complaints, suggestions, and satisfaction studies and propose amendments based on standards.

• Manage, develop, and sustain the database of franchise companies and shared-transport operators and provide it to concerned departments. Product / Process Improvement

• Identify development opportunities based on sector performance analysis and stakeholder feedback.

• Propose and support implementation of amendments to improve service quality and operational compliance.

Physical Working Conditions

• Primarily office-based with occasional visits to passenger transport operators and service provider sites

Job Qualifications & Requirements

• 0-1 years in case of Master's degree (2+ years in case of Bachelor’s degree, 8+ years in case of diploma) in related area

• Diploma/Bachelor’s degree/Master’s degree in Planning or Engineering

Technical competencies

• Governance and Compliance

• Inspection Principles and Standards

• Legislative Compliance and Legal Activities