Customer Operations Executive

RVU • Price Comparison • Financial Comparison & Loan Marketplaces • 2 days a week in the office • 3 days ago
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Salary
$37k – $40k per year
Location
Hybrid (London, United Kingdom)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Oct 20, 2026.

Overview
Company
Impact
Profile match

RVU

RVU is a London company that owns the comparison and switching brands Uswitch, Money.co.uk, Tempcover and Bankrate UK. Its platforms help consumers compare energy, broadband, insurance and financial products and complete the switch online. The group was formed in 2018 when ZPG separated its comparison businesses from its property portals.
rvu.co.uk • HQ: London, United Kingdom • Financial Comparison & Loan Marketplaces • Price Comparison • 201-500 employees • Est. 2018
Tech stack of RVU

Join Uswitch, the market-leading brand that helps consumers save money on their household bills. As a Customer Operations Executive, you will be the voice of our customers, managing communications across email and chat, sharing insights, and helping shape how we serve our customers better every day. You will work closely with our AI chatbot agent, manage customer conversations, own our TrustPilot presence, and collaborate with internal operations and cross-functional teams. This is a hybrid role with 2 days per week in-office.

Missions

  • Travailler avec notre agent de chatbot IA pour améliorer l'automatisation, la qualité des réponses et assurer des transitions fluides entre le bot et le support humain.
  • Gérer et répondre aux conversations des clients via Intercom, en maintenant un ton de voix cohérent et de haute qualité.
  • Posséder notre présence sur TrustPilot - surveiller et répondre aux avis, promouvoir les évaluations 5 et identifier les thèmes de retour pour une amélioration continue.
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