Engagement Delivery Director (Project Management Director)
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Oct 6, 2026. Salesforce scores B on the Alion truth index.
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
Salesforce is hiring a Director, Project Management to lead large, strategically important digital transformation projects for customers. You work with senior programme leaders, solution architects, delivery managers and customer executives, and you take each project from mobilisation through to successful implementation. You join a delivery organisation that values collaboration, coaching and continuous improvement, and you build your career on high-visibility customer programmes.
Responsibilities:
- Lead complex, multi-disciplinary delivery teams of project managers, business analysts, architects, developers, testers and partners, and take end-to-end accountability for scope, schedule, budget, quality and customer satisfaction.
- Act as the primary delivery contact for customers, build trusted relationships with senior stakeholders, and run steering committees, project boards and governance forums.
- Establish governance and executive reporting, and manage risks, assumptions, issues and dependencies (RAID) with timely escalation. Keep integrated plans aligned to wider programme milestones.
- Manage project financials, forecasting, resource utilisation and change control. Coach and mentor Project Managers and Delivery Managers.
Required Qualifications:
- Experience delivering large-scale, technology-enabled transformation or software implementation projects with multiple delivery teams and suppliers.
- Experience leading projects with 30-100+ delivery professionals and managing dependencies across multiple workstreams.
- Experience managing project governance, planning, budgets, forecasting, change control and executive reporting.
- Project management certification such as PRINCE2 Practitioner (Projects IN Controlled Environments), Project Management Professional (PMP) or Agile Project Management (AgilePM), plus experience engaging senior customer leadership.
Preferred Qualifications:
- Experience delivering Salesforce or other enterprise cloud platform implementations, including CRM, case management or customer service transformation.
- Experience working in multi-supplier delivery environments, such as a consulting organisation or systems integrator.
- Familiarity with agile and hybrid delivery models, and a Scrum Master or Scaled Agile Framework (SAFe) certification.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.