Systems Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

Digital Enterprise Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

We are hiring for the position of Systems Engineer, Procure To Pay. As a member of the Digital Enterprise Technology Systems Engineering team, the Systems Engineer will specialize in continuous process and systems improvement focused on Supplier Onboarding, Procurement, Contracting, Sourcing, Invoice, and Payment processes & systems, supporting our Procurement & Finance Operations organization.

The Systems Engineer is focused on the long and short term architecture and integration vision of the systems landscape, aligning internal business partners' interests with IT delivery, and representing the system design to the stakeholder and solution contributor community. The Systems Engineer closely works with our internal business partners, product owners and internal & external delivery partners to configure & develop systems, integrations, and solutions needed to support key business processes. The Systems Engineer then prioritizes the request backlog and translates high level requirements - increasingly using AI-assisted tools to accelerate and improve requirements analysis, specification, and documentation - into user stories and system specifications for a world-class team of software engineers and product owners.

Core Responsibilities & Scope

• Owns the delivery of configurations, integrations, interfaces, features, and other key initiatives. Develops and maintains system functionality that synthesizes the needs of business customers over the long and short term. Manages delivery expectations with customers.
• Identifies system and business functionalities and configurations and can influence customer and delivery of their requirements.
• Effectively negotiates configuration options with business partners to align on objectives around time to functionality, effort and scope.
• Owns the delivery of system specifications, requirements, and acceptance criteria that represent the needs provided by the business, leveraging AI tools to accelerate requirements elicitation, drafting, and validation.
• Participates in system assessment, requirements gathering, and documentation, including identifying opportunities where AI can streamline analysis and documentation work.
• Translates business requirements into functional and technical requirements. Also defines error handling and monitoring approaches to support system reliability.
• Maps functional business processes across procure-to-pay platforms (e.g. Salesforce, Coupa, Workday, Mulesoft), and documents data flows and dependencies between systems.
• Defines and ensures error handling and monitoring approaches meet business and non-functional requirements, security standards and common patterns.
• Works with the engineering/scrum team in planning and execution of their work.
• Responsible for delivery to plan, and problem resolution of system-level issues. Works with business and IT stakeholders to prioritize work to be delivered by the delivery teams at a sprint level. Works directly with software engineers, and product owners on solution delivery.
• Communicates delivery scope, status and questions back to business. Communicates effectively and appropriately with business and technical peers (written and verbal).
• Serves as the conduit to their business partner(s). Works with multiple business, IT, and technical stakeholders. Works very comfortably with stakeholders at the department or division level.
• Effectively negotiates work scope with business partners to align on objectives around time to market, effort and scope.
• Creates and grooms a backlog of well-formed system requirements and stories for implementation by the area's delivery teams, including using AI to help identify high-value use cases and structure backlog items.
• Manages and communicates tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles).
• Reviews technical and system solutions for compliance to business process, integration architecture, and IT and security standards, including performing integration and interoperability testing across connected systems.
• Identifies, champions, and helps deliver AI use cases across the systems portfolio - including AI-assisted requirements definition, testing automation, and other applications that drive high business value.
• Works proactively on customer and system issues and resolves them in a timely manner, applying AI-assisted diagnostics and automation where they improve speed or quality of resolution.

Minimum Requirements

• Bachelor's Degree, with 6-10 yrs related information systems experience.
• 4+ years experience with the implementation of best in class Procure To Pay processes and systems.
• Demonstrable expertise of Salesforce is required, Working knowledge of Coupa, Workday Financials and other similar PTP systems is desired.
• Knowledge of Salesforce required. Excellent, creative problem-solving skills.
• Business process oriented systems engineering approach is preferred, including the ability to apply AI and automation to improve requirements definition, testing, and delivery of business processes.
• Experience with enterprise system implementations, integration architecture, and solution architecture for global companies.
• Experience with PTP system implementation for large companies.
• Proven experience with process improvement or transformation.
• Must have the ability to make decisions and recommendations on technology and systems architecture strategies.
• Ability to learn quickly in a dynamic environment.
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Excellent team player able to work with virtual and global cross functional teams.
• Excellent influencing and negotiation skills.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
• Ability to work with deadlines and in a fast paced environment.

Preferred Qualifications

• Experience with complex project delivery & Agile/SCRUM techniques.
• Strong knowledge in information technology architecture components, principles, procedures and practices, including system integration, interoperability testing, and performance monitoring.
• Hands-on experience using AI tools to draft and refine requirements, build testing automation, and identify and deliver AI use cases that drive high business value.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

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