Senior IT Support Specialist
First seen by Alion on May 28, 2026. Salt scores A on the Alion truth index.
You will be responsible for delivering high-quality technical support, managing end-user devices, troubleshooting infrastructure-related issues, and partnering closely with internal technology teams, facilities, and vendors to maintain a seamless workplace technology experience.
This role is ideal for someone who enjoys hands-on support work, thrives in a people-facing environment, and has strong experience supporting modern workplace technologies across both Windows and macOS ecosystems.
Responsibilities Provide onsite Level 2 technical support across hardware, software, networking, and end-user environments
Support onboarding and offboarding activities including laptop setup, deployment, imaging, and decommissioning
Troubleshoot and resolve issues related to laptops, printers, meeting room technologies, connectivity, and mobile devices
Manage and prioritize incidents and service requests through ServiceNow while ensuring SLA adherence
Support Microsoft 365, Azure Active Directory, Intune, Jamf, SCCM, and endpoint management activities
Maintain accurate IT asset inventory and support procurement, asset tagging, and device lifecycle management
Collaborate with infrastructure teams, facilities, and external vendors to resolve site-impacting issues
Deliver exceptional customer service and communicate effectively with users across regional offices
Contribute to process improvements and workplace technology initiatives What We’re Looking For A proactive and customer-focused support professional
Someone confident supporting users in a fast-paced corporate environment
Strong ownership mindset with the ability to work independently
Comfortable working fully onsite and collaborating closely with cross-functional teams
Passionate about technology and delivering a positive end-user experience What’s in it for you? Regional exposure supporting APAC users
Opportunity to work within a collaborative and modern technology environment
Competitive salary and benefits package If you are passionate about workplace technology, enjoy solving problems, and thrive in a hands-on, people-facing environment, we would love to hear from you. Apply now to be part of a collaborative regional technology team where your expertise and impact will be highly valued. Reach out to Hazel @ +60127356790 for a confidential chat!
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At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.