FRONT OFFICE AGENT
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 23, 2026. Sandals Resorts scores A on the Alion truth index.
FRONT OFFICE AGENT
Job Summary: The front office agent will be responsible for meeting and exceeding guest expectations by coordinating various services with third-party departments from point of arrival to departure, whilst providing warm, friendly, professional, and exemplary service. He/She sets the stage for a memorable stay by efficiently handling check-in/check-out, guest queries, and providing a variety of services.
Responsibilities:
- Handling incoming calls and check-in and registration for guests while keeping in mind quest confidentiality
Displaying strong Resort knowledge to make recommendations to guests and up-sell
Attending pre and post shift meetings and department meetings as scheduled
Working with other departments and communicate with leadership to ensure guest preferences are met
Documenting required paperwork and pays strong attention to details when accommodating guests' needs
Ensuring all equipment is maintained and functional and assists with inventory when needed
Qualifications:
- CXC/CSEC passes including Math and English