FRONT OFFICE SUPERVISOR

FRONT OFFICE SUPERVISOR

Job Summary: The front office supervisor ensures the smooth operation of the front office personnel in carrying out their duties. Daily responsibility places emphasis on the smooth operation of the reservations department and monitoring/supervising of front line team members.

Responsibilities:

• Ensuring cleanliness of the front desk area

• Ensuring proper telephone etiquette

• Handling guest issues efficiently and promptly

• Handling the daily running of all aspects of the Reservations department

• Processing reservations by mail, e-mail, fax, or telephone and follows up with Central Reservation System

• Creating and maintaining reservation records

• Communicating updates to the relevant departments eg cancellations - groups

Qualifications:

• BSc Hotel/Business Management or equivalent

• Minimum two (2) years' work experience in a similar or comparative position