Level 2 Support Engineer

• An opportunity exists for a technically skilled Level 2 Support Engineer to join a dynamic IT company. The ideal candidate must have 3–5 years’ hands-on IT support or systems administration experience within an MSP or multi-customer environment, a current Microsoft 365 certification, and CompTIA Network+ or an equivalent recognised networking qualification. Strong practical knowledge of Microsoft 365, Windows Server and business networking environments is essential, along with a valid driver’s licence and willingness to travel to customer sites.

Responsibilities:

• Provide Level 1 and Level 2 technical support to customers remotely and on-site
• Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues
• Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management
• Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems
• Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls and internet connectivity
• Manage support tickets from initial diagnosis through to resolution, ensuring accurate documentation and regular customer communication
• Assist with system monitoring, patching, security updates, hardware installations, upgrades and IT infrastructure projects
• Maintain technical documentation and provide guidance to junior support staff while collaborating with the wider technical team

Requirements:

• Matric / Grade 12
• 3–5 years’ relevant IT support or systems administration experience in an MSP or multi-customer environment
• Current Microsoft 365 certification
• CompTIA Network+ or an equivalent recognised networking certification
• Proven experience supporting Microsoft 365, Microsoft Windows Server and business networks
• Valid driver’s licence and willingness to travel to customer sites
• Strong analytical, troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, with a professional, customer-focused approach
• Good organisational skills, attention to detail and the ability to manage multiple priorities
• A proactive, accountable approach, with the ability to work independently and as part of a team
• Advantageous: An IT-related diploma or degree, additional Microsoft, CompTIA or ITIL certifications, and experience with Azure, Hyper-V, PowerShell, RMM and ticketing platforms, endpoint security, backup solutions and network infrastructure.