Business Systems Analyst

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Business Systems Analyst is responsible for leading the support, enhancement, and optimization of manufacturing and enterprise business systems that enable efficient factory and business operations. This role serves as a key liaison between business stakeholders, IT teams, and external vendors to ensure business requirements are translated into effective technology solutions.

In addition to providing functional and technical leadership, the Business Systems Analyst supervises Associate Business Systems Analysts, oversees operational support activities, drives continuous improvement initiatives, and ensures service delivery meets established business and operational objectives.

Education

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• An equivalent combination of education, technical training, and relevant manufacturing IT support experience may be considered.
  
  

Experience

• 5+ years of experience supporting enterprise applications, manufacturing systems, or business systems.
• Experience working in manufacturing, semiconductor, or industrial environments preferred.
• Prior experience leading projects, business process improvements, or application support teams.
• Experience managing stakeholder relationships across multiple business functions.
  
  

Key Responsibilities

Manufacturing Applications Support

• Provide first-level operational support for manufacturing IT applications such as Manufacturing Execution Systems (MES), factory automation platforms, reporting solutions, and other production-critical systems.
• Diagnose, troubleshoot, and resolve application-related incidents and service requests in accordance with established service level agreements (SLAs).
• Perform routine application administration activities, including user access management, configuration maintenance, and operational support requests.
• Monitor application health, system alerts, and operational dashboards to proactively identify and address issues.
• Support application availability and business continuity objectives through timely incident response and resolution.
• Collaborate with Production, Engineering, Planning, Quality, and business users to restore services and minimize operational impact.
• Coordinate with L2/L3 IT support teams, infrastructure teams, database administrators, and external vendors during incident resolution activities.
  
  

Team Leadership And People Development

• Supervise and provide day-to-day guidance to Associate Business Systems Analysts.
• Prioritize workload, allocate assignments, and monitor team performance against service level commitments.
• Coach and mentor team members to strengthen technical, analytical, and business process competencies.
• Support employee development through knowledge sharing, training, and career growth planning.
• Foster a collaborative, customer-focused, and continuous improvement culture within the team.
  
  

Operational Support Management

• Ensure timely resolution of incidents, service requests, and production support issues.
• Monitor application performance, availability, and operational health metrics.
• Coordinate major incident management activities involving cross-functional support teams.
• Establish and monitor operational support processes to ensure SLA and KPI compliance.
  
  

Continuous Improvement And Governance

• Drive problem management and root cause analysis activities for recurring issues.
• Promote standardization of support processes, documentation, and operating procedures.
• Establish best practices for system administration, support, and operational governance.
• Lead initiatives to improve system reliability, user experience, operational efficiency, and data quality.
  
  

Working Hours & Operational Support Requirements

• Primarily operates during standard business hours.
• Provide leadership and operational support for business-critical manufacturing applications to ensure system reliability and continuity of factory operations.
• Participate in after-hours, weekend, public holiday, and shutdown support activities as business needs require.
• Provide escalation support and incident coordination during production-critical situations and major system outages.
• Support planned maintenance, system deployments, upgrades, and recovery activities outside normal business hours when necessary.
• Be available to provide shift coverage and team support during staffing shortages, critical incidents, or other operational requirements.
• Ensure appropriate support coverage through effective team coordination, escalation management, and operational planning.
  
  

Technical Skills

Manufacturing Systems

Knowledge Of One Or More Of The Following

• Manufacturing Execution Systems (MES)
• Factory Automation Systems
• Inventory Management Systems
• Production Tracking and Reporting Systems
• Quality Management Systems
• Manufacturing Data Collection Systems
  
  

IT Technologies

• Windows Server and Windows Client Operating Systems
• SQL Server, Oracle Database, and MySQL
• Microsoft Active Directory
• Microsoft 365 Services
• ServiceNow IT Service Management Platform
• Monitoring and Alerting Tools
• Basic Networking Concepts and Troubleshooting
• Application Performance Monitoring Tools
  
  

Operational Knowledge

• ITIL Service Management Framework
• Incident Management
• Problem Management
• Project Management Methodologies
• Root Cause Analysis
• Excellent stakeholder management and influencing skills.
• Strong business analysis and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Strategic thinking with strong operational execution.
• Effective decision-making and risk management skills.
• Strong written and verbal communication skills.
• Results-oriented with a continuous improvement mindset.
  
  

Behavioral Competencies

• Strong analytical and troubleshooting capabilities.
• Ability to perform effectively under pressure during production-critical incidents.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ownership mindset.
• Ability to work independently
• Effective stakeholder management and cross-functional collaboration skills.
• High attention to detail, operational discipline, and commitment to service quality.
• Strong teamwork and collaboration across IT teams.
  
  

Key Performance Indicators (KPIs)

• Application Availability and Reliability
• Service Level Agreement (SLA) Compliance
• Project Delivery Success
• Incident Resolution Effectiveness
• Mean Time to Restore Service (MTTR)
• Customer Satisfaction (CSAT)
• Business Stakeholder Satisfaction
• System Enhancement Delivery
• Team Productivity and Development
• Reduction in Recurring Incidents
• Continuous Improvement Initiative Completion
• Production Downtime Reduction
  
  

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [HIDDEN TEXT] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.