Product Support Supervisor

Job Title

Product Support Supervisor

Country

Ghana

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.

Our Core Values

At Sandvik, we believe in four guiding principles that shape everything we do:

• Customer Focus: We listen, create, adapt and deliver - always close to our customers.
• Curiosity: We explore, challenge and innovate to shape the future.
• Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
• Winning Together: We take the lead with a collaborative spirit and succeed as a team.

Our commitment to Environment, Health & Safety

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Why Sandvik?

Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real-world challenges. You will work alongside skilled engineers and problem-solvers who share a commitment to excellence.

We support your growth through continuous learning, leadership development, and a strong focus on work-life balance-ensuring you have every opportunity to thrive.

Purpose of job:

The Product Support Supervisor will supervise Sandvik fleets service and maintenance as well as the Parts/tool store and drive cost efficiencies and capital profit through good leadership, strong customer relations, and best practice Safety, Health, and Environment effectiveness.

Key Responsibilities Include

• Providing OEM product support to customers through the establishment of effective management systems.
• Managing effective cost budget by initiating cost reduction measures whiles maintaining quality and environmentally safe and healthy practices.
• Developing and administering effective maintenance practices that will ensure fleet availability and reliability per contract terms.
• Taking responsibility for Environment, Health & Safety performance, and management.
• Managing all customer and stakeholder relationships.
• Ensuring continuous improvement initiatives to promote Sandvik's business image and related product and service offerings.
• Ensuring the personal and career development of team members.
• Adhering to all Sandvik policies and procedures, especially the SHEQ policies.

Qualification

• Degree Qualified Engineer or good trade background with relevant equipment technical and managerial experience. Qualification in Project Management would be an advantage.
• Minimum of 5 years’ experience in a similar role.
• Experience in maintaining Surface products, ability to manage parts stores, and overseeing all technical maintenance scope of work aimed at delivering best-practice maintenance service support. This job requires close cooperation with customers’ projects and operational organizations.
• Extensive Mechanical/Electrical Engineering knowledge. Strong business sense and EHS focus.
• Strong communication, interpersonal, and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS Office applications.
• Willingness to travel and work in remote locations for extended periods is essential.
• Proficiency in Maintenance Management practices.
• Ability to work as a member of a multidisciplinary and guide members of the team.

Reporting Relationship

Service Manager-Surface

Why You’ll Love Working with Us

At Sandvik, we’re invested in more than just your day-to-day responsibilities-we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:

• Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
• Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
• A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
• Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Our Commitment to Diversity and Inclusion

At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.

We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion-we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.

Application

For immediate consideration, please apply to theProduct Support Supervisor position on or before November 18 2026 on the Sandvik intranet, Job ID: R0099294

We thank all applicants for their response, however, only those being considered for an interview will be contacted.

Hiring Location

Ghana