Claims Engagement Coordinator

CAREER OPPORTUNITY

• This career opportunity is available at Claims Experience department that will be based in Hill on Empire. 

WHAT WILL YOU DO?

• The purpose of the role is to cultivate a distinct Santam Claims voice that will enable Claims to build a strong identity with its employees, clients, brokers and Santam business. 
• The role will be responsibility for managing and generating claims communication material and platforms including Viva Engage, SharePoint page and broker/client-specific communication.  This role will require someone who is both creative and strategic. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Work closely with the Client Experience Lead to ensure implementation of internal comms strategy and alignment of internal communication across Santam Claims. 
• Develop and maintain positive relationships with all internal clients/stakeholders. 
• Work closely with the communication specialist and teams across the Santam Business Clusters (and the operating businesses within those clusters) to support the implementation of internal communication activities and ensure alignment of key messaging.
• Proactively conceptualise/develop and deliver communication plans for Claims and internal clients. 
• Conceptualise and brief relevant agencies/service providers for production of content and activations for various media platforms and in line with the approved strategy and activity plans. 
• Write and produce news for Santam Claims publications (online and printed), broadcasts/podcasts, social media, etc. 
• Increase reach of messages and information to staff within Santam Claims.
• Measure impact of communication by maintaining relevant statistics and information relating to the overall performance of the communication channels to improve audience reach.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• Bachelor’s degree/diploma in Journalism, Media Studies or Communications
• Minimum of 1-3 years’ experience in internal communication, journalism, publishing/broadcasting, preferably in a corporate or multi-national organisation
• Experience in a short-term insurance or financial institution can be to your advantage

KNOWLEDGE AND SKILLS

• Knowledge and experience of corporate and marketing communications campaigns – employee engagement
• Research – ability to use online and web search engines 
• Above-average language skills in English
• Experience in liaising across a broad spectrum of organisational business areas
• Knowledge and experience of communication campaigns – employee engagement
• Above-average written and verbal/oral communication in English 
• Ability to function in a team-oriented environment 
• Stakeholder management – relationship building/maintenance; partnering with multi-functional teams

PERSONAL ATTRIBUTES 

• Problem solving 
• Innovation and creativity
• Planning and organizing 
• Results driven 
• Influencing/gaining commitment