Executive

Job Title: IT Executive - IT Support

Location: Indore

Department: Information Technology

Reports To: IT Manager / Head - IT

Key Responsibilities:

• Provide first-level technical support to users across departments, including software, hardware, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, access control, and email configurations in line with company IT policies.
• Install, configure, and maintain operating systems, antivirus software, and business applications.
• Ensure smooth functioning of LAN, internet connectivity, and internal communication systems.
• Coordinate with external vendors for IT infrastructure maintenance, repairs, or upgrades.
• Maintain asset inventory and ensure proper documentation of IT equipment.
• Support data backup processes and assist in maintaining IT security protocols.
• Monitor and escalate unresolved issues to senior IT personnel as required.
• Assist in setting up video conferencing and presentations for meetings.
• Ensure adherence to IT SOPs, data privacy, and cybersecurity standards.

Key Requirements:

Education: Diploma / Graduate in Computer Science / IT / BCA / MCA or equivalent.

Experience: 1-3 years of experience in IT support/helpdesk or similar role.

Technical Skills:

Windows OS, MS Office 365, Networking Basics (LAN/Wi-Fi/IP), Printer & Scanner setup

Familiarity with Active Directory, DNS/DHCP, antivirus tools, and backup solutions

Knowledge of hardware troubleshooting and basic server support is a plus.