Microsoft Operations Specialist

SUMMARY We are seeking a detail-oriented Microsoft Operations Specialist with hands-on experience supporting Microsoft Cloud Solution Provider (CSP) operations, Microsoft licensing, quoting, subscription provisioning, and renewals. The ideal candidate has approximately 2-3 years of direct Microsoft CSP experience and a strong understanding of the end-to-end Microsoft licensing lifecycle. Hands-on experience with ConnectWise Manage is a key requirement, including the ability to navigate customer records and support quoting and operational workflows. This role supports a high-volume Microsoft CSP environment and requires strong attention to detail, organizational skills, Excel proficiency, and the ability to manage recurring deadlines and operational tasks accurately. JOB RESPONSIBILITIES Microsoft CSP & Licensing Operations

• Support day-to-day Microsoft CSP operations and licensing workflows.
• Prepare Microsoft CSP quotes based on validated customer and licensing requirements.
• Validate Microsoft products, SKUs, quantities, licensing terms, billing models, and pricing information before processing.
• Support subscription provisioning, licensing changes, renewals, and other CSP lifecycle activities.
• Process Microsoft licensing requirements across different Microsoft products and subscription types.
• Identify non-standard licensing or subscription requests and escalate them for appropriate review.
• Verify provisioned products and subscriptions against approved quotes and order information.
• Maintain accurate subscription, agreement, licensing, and customer records. ConnectWise Manage & Operational Systems
• Use ConnectWise Manage to review and maintain customer information and support quoting and operational activities.
• Maintain accurate customer, agreement, configuration, and operational records.
• Ensure licensing and customer information is complete, accurate, and current across relevant systems.
• Identify data-quality issues that could impact licensing, billing, quoting, renewals, or reporting.
• Coordinate with appropriate internal teams to resolve operational discrepancies. Renewal Operations
• Support recurring Microsoft CSP renewal activities and deadlines.
• Track upcoming renewals and licensing changes.
• Prepare renewal information and quotes according to established timelines.
• Validate licensing requirements, SKUs, quantities, and related information prior to renewal processing.
• Process approved renewals and ensure corresponding records are accurately updated.
• Proactively identify renewal-related issues and escalate exceptions with complete supporting information. Reporting & Data Management
• Use Microsoft Excel to track, organize, validate, and report customer and licensing information.
• Maintain accurate operational data across a high-volume customer environment.
• Produce recurring operational reports and required dashboard inputs.
• Perform data validation and identify inconsistencies that could affect CSP operations or reporting.
• Manage multiple work items and recurring deadlines while maintaining high levels of accuracy. Process & Operational Improvement
• Follow established SOPs, runbooks, service levels, checklists, and operational controls.
• Document issues, actions taken, and outcomes clearly and accurately.
• Identify recurring operational issues and proactively communicate concerns.
• Escalate exceptions when established processes do not appropriately address a situation.
• Support improvements to SOPs, runbooks, validation rules, and operational workflows. Identify repetitive or rules-based activities that may benefit from automation.

Requirements QUALIFICATIONS

• Approximately 3 years of direct Microsoft CSP experience.
• Hands-on experience supporting Microsoft CSP operations.
• Hands-on experience with ConnectWise Manage, including navigating customer information and supporting quoting activities.
• Strong understanding of Microsoft licensing and CSP workflows.
• Experience with Microsoft licensing processes across one or more Microsoft product families.
• Understanding of SKU validation, quoting, subscription provisioning, licensing changes, and renewals.
• Solid Microsoft Excel proficiency, including: Sorting and filtering Basic formulas Lookups Data organization and validation
• Strong attention to detail and commitment to data accuracy.
• Ability to work within documented processes, SOPs, controls, and service-level requirements.
• Ability to manage multiple operational activities and recurring deadlines.
• Strong organizational and time-management skills.
• Strong written and verbal English communication skills.
• Ability to clearly document issues, actions taken, and current status.
• Proactive problem-solving skills with the ability to independently identify and escalate operational issues. PREFFERED QUALIFICATIONS
• Experience with Microsoft Partner Center.
• Experience with Microsoft CSP distributor portals, such as Ingram Xvantage or ArrowSphere.
• Experience handling Microsoft licensing renewals, SKU validation, quoting, and provisioning.
• Advanced Excel experience, including PivotTables, data cleansing, and high-volume data validation.
• Experience with Power Query, Power Automate, Power BI, or similar automation/reporting technologies.
• Microsoft FinOps or cloud financial operations exposure.
• Experience supporting recurring operations governed by defined controls and SLAs.
• Experience working independently with geographically distributed teams.
• Microsoft fundamentals certifications such as MS-900 or AZ-900 are advantageous but not mandatory. JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.