Analyst I, IT Support Center

At Schneider Electric, we believe that innovation, diversity and the commitment of our people contribute to building a more sustainable future. Following the upcoming retirement of one of our Tech Partners, we are looking for an IT Support Center Analyst to strengthen IT support across our sites in Normandy. You will support an industrial environment undergoing transformation. In the longer term, several sites, including Pacy, Le Vaudreuil and Beaumont-le-Roger, will be brought together within a new GSC hub located near Évreux. You will work closely with the current Tech Partner. Together, you will share responsibility for supporting the region’s various sites and coordinate your interventions based on needs and support tickets. This is a highly hands-on role.

Although remote support tools and self-service solutions can handle some Level 1 requests, many interventions still require an on-site presence, particularly to:

- troubleshoot or replace hardware;

- prepare and configure computers;

- collect and manage IT equipment;

- provide support within production environments;

- support sensitive and secure environments. You will receive support from the current Tech Partner to help you gradually develop your skills and quickly become autonomous.

Role organisation

Position primarily based in the Évreux area.

Travel to sites across the Normandy region based on support tickets, averaging twice a week.

A valid driving licence and personal vehicle are essential.

No on-call duties.

Occasional Saturday work may be required, with the option of receiving either overtime pay or time off in lieu.

Working hours adapted to the activities of users and industrial sites.

Some factory interventions may require an earlier start.

Daily working hours: 7 hours and 37 minutes.

Your responsibilities:

1) User support

• Gather and analyse user needs.
• Handle incidents that cannot be resolved remotely by the Service Desk.
• Diagnose hardware or software issues and provide appropriate solutions.
• Install, configure, replace and maintain workstations and IT equipment.
• Support users in getting started with their tools.
• Maintain clear and regular communication with users until their request has been resolved.

2) On-site support and technical interventions

• Provide on-site or remote IT support according to business needs.
• Prepare, install and configure computers, mobile phones and other equipment.
• Perform installations, reinstallation, updates, downloads and hardware or software changes.
• Provide hands-and-eyes support for infrastructure equipment, including switches and servers, under the supervision of remote technical teams.
• Provide support within IT environments related to industrial production.
• Contribute to the renewal of the IT asset fleet.
• Travel regularly to the various sites across the region.

3) Equipment and request management

• Manage the local equipment inventory, including desktop computers, laptops, mobile phones and small IT assets.
• Organise the collection, replacement and tracking of equipment.
• Manage a queue of tickets in ServiceNow and meet the defined deadlines and performance indicators.
• Prioritise requests based on their urgency and impact on business operations.
• Ensure reliable follow-up of interventions and report on activities.

4) Coordination and continuous improvement

• Coordinate interventions with the Tech Partner responsible for the region.
• Collaborate with local teams, remote technical teams, site managers and internal or external partners.
• Contribute to IT projects and developments related to the future consolidation of the sites.
• Apply Schneider Electric’s procedures, policies and cybersecurity rules.
• Contribute to service quality and suggest improvements where relevant.

The profile we are looking for

Above all, we are looking for a motivated, curious and proactive individual who is eager to learn and contribute within an industrial environment. This position may be suitable for a junior candidate with a solid foundation in IT who is looking to develop their skills quickly. Your commitment, ability to learn and service-oriented mindset will be essential to your success.

Must have

• A minimum two-year higher education qualification in IT, systems and networks, or IT support.
• Good knowledge of Windows environments and workstations.
• A strong interest in on-site IT support and hands-on interventions.
• Ability to diagnose incidents and identify solutions.
• Excellent interpersonal skills and a strong user service mindset.
• A willingness to learn and the ability to quickly become autonomous.
• Strong organisational skills, reliability and the ability to manage several requests simultaneously.
• Ability to work effectively as part of a team, both locally and remotely.
• Availability to travel regularly across Normandy.
• A valid driving licence and personal vehicle are essential.
• Technical English skills sufficient to understand procedures, communicate with teams and use internal tools.

Nice to have

• Initial experience in IT support, including through an apprenticeship or internship.
• Knowledge of Windows 10, Windows 11 or macOS.
• Experience using a ticket management tool, ideally ServiceNow.
• Knowledge of Microsoft 365, Outlook, OneDrive or Active Directory.
• Basic knowledge of SCCM or another workstation management and deployment tool.
• Knowledge of iOS and Android mobile environments.
• Basic networking knowledge, including TCP/IP, switches, routers and firewalls.
• Initial experience within an industrial or multisite environment.
• Knowledge of IT asset or inventory management.
• Awareness of cybersecurity issues and secure environments.

What will make you stand out

• Your motivation and willingness to make a long-term contribution.
• Your ability to learn quickly and ask for support when needed.
• Your sense of responsibility and reliability.
• Your confidence when interacting with users, including in urgent situations.
• Your pragmatic approach and ability to find practical solutions in the field.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this France based position, the expected pay range is EUR 34.480 - EUR 51.720 per year. This pay range includes base pay and short-term incentives (annual bonus) at target. The compensation range for this full-time position applies to candidates located in France. Our pay ranges are determined by reviewing roles of similar responsibility and level. Individual’s compensation is positioned within the range based on several factors such as knowledge, job-related skills, experience, potential and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: company health, death and disability insurance, paid time off, RTT, teleworking, paid family leaves, parenting and caregivers support.

Invest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs: beyond your salary we offer employee saving plan with company matching (PEG), retirement plans (PERO, PERECO), employee share ownership plan and profit sharing plan.

Grow Your Skills and Career.We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace.We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community.We make a difference in your community with solidarity leave, programs through the Schneider Electric Foundation, initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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