Support Specialist

The Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to troubleshoot initial problems related to hardware and software to identify and resolve technical problems.

What you can expect in the role

• Willingness to learn new skills.
• Clearly document support cases and client questions.
• Experience working in small teams with an entrepreneurial attitude.

Responsibilities

• Provide phone and email support relating to maintaining Schneider Geospatial’s web products.
• Respond to client calls and emails in a timely manner.
• Remotely connect to client machines to assist with Data ETL connection issues.
• Analyse client issues, troubleshoot the problem, and implement the solution.
• Document and record case communications.
• Manage multiple cases simultaneously.
• Ability to verbally communicate clearly with client over the phone in the English language.
• Good communication, enunciation, and grammar skills (in the English language) are highly important.

Essential Skills

• Demonstrated problem solving and analytical skills.
• Providing on-call support for multiple applications.
• Strong work ethic and proactive approach.
• Friendly, personable, and quick to establish rapport with clients.
• Efficient in Microsoft Office applications.

Qualifications

• Experience reading/writing Structured Query Language (SQL)
• Experience with reading/writing basic script programs (Python)
• Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
• Demonstrated problem solving and analytical skills, with a willingness to learn new skills.
• Experience reading/writing HTML, CSS, JavaScript is a strong plus
• Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
• Experience with local government (county and municipal) operations, especially pertaining to land assessment and taxation, infrastructure and asset management.

• Experience with Schneider Geospatial’s software products, a strong plus.
• Experience with GIS, specifically ESRI ArcGIS products, is a plus.