IT Support Lead (m/f/d)

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your Tasks

• Leadership & People Management: Lead, mentor, and coordinate a dedicated on-site small team of Helpdesk / Service Desk technicians, driving continuous technical development, resource planning, onboarding, and fostering a collaborative, service-oriented culture.
• Service Operations & Incident Management: Own and oversee day-to-day IT support operations for about 700hub employees, establishing clear SLAs/KPIs, standard operating procedures, and efficient ticket escalation and resolution workflows.
• Meeting Rooms & AV Infrastructure: Ensure optimal availability, maintenance, and seamless operation of multimedia systems, video conferencing equipment, and hybrid meeting room technology across the tech hub.
• Local Server & IT Infrastructure: Oversee and maintain the hub's local physical and virtual server infrastructure, network peripherals, storage, and local IT hardware in alignment with international group standards and security guidelines.
• Workplace Hardware & Lifecycle Management: Manage the end-to-end IT equipment lifecycle (laptops, mobile devices, workstations, telephony, printers), including provisioning, inventory tracking, asset management, and vendor coordination.
• Continuous Improvement & Standards: Evaluate support trends, recurring issues, and user feedback to implement process enhancements, self-service documentation, and proactive technical solutions.
• Stakeholder Collaboration: Serve as the primary technical contact and escalation point for hub leadership, internal departments, and central/international IT teams to align on group-wide rollouts and corporate IT initiatives.

Your Profile

• At least 5 years of hands-on experience in IT support, service desk, or workplace operations, with proven experience leading or coordinating small technical support teams.
• Strong technical background in modern workplace operating systems (Windows, macOS, Linux), endpoint management tools, active directory / identity management, and standard office SaaS suites. .
• Practical knowledge in maintaining on-premise local server infrastructure, basic networking (LAN/Wi-Fi, switches, patching), and multimedia/AV conference room technology (e.g., Google Rooms, Zoom Rooms, audio systems).
• Solid understanding of ITIL or IT service management best practices, incident/problem resolution, ticket categorization, and SLA tracking.
• Strong interpersonal and leadership skills with professional proficiency in English (minimum B2.2 or equivalent); Spanish and/or German is a valuable asset.
• High service orientation, structured problem-solving approach, proactive attitude, and the ability to thrive in a fast-paced, high-growth technology hub of around 700 professionals.

We look forward to receiving your application.

[[recruiterName]]· Reference no. [[id]]

Stiftsbergstraße 1 · 74172 Neckarsulm, Germany