CCTV & Network Support Engineer

Role Summary Provide on-site operational support for CCTV and network systems at a customer campus in Dusit District, Bangkok. The role covers day-to-day monitoring, preventive maintenance, installation, configuration, and troubleshooting to keep systems reliable and available. Work closely with the customer and technical support teams, escalating complex issues when needed. Key Responsibilities • Operate, inspect, and maintain CCTV and network systems across the customer campus to support reliable dayto-day service. • Troubleshoot CCTV issues, including loss of camera feeds, choppy video, NVR recording problems, and network connectivity faults. • Support and troubleshoot switches, firewalls, PoE switches, Wi-Fi, LAN connections, and IP camera connectivity. • Monitor CCTV and network health, identify abnormal conditions, and take appropriate action to reduce service disruptions. • Perform scheduled preventive maintenance (PM) in accordance with the maintenance plan. • Investigate technical issues, perform initial diagnosis and corrective actions, and escalate complex problems with clear findings to the relevant teams. • Install, configure, and update CCTV and network systems according to customer requirements and approved procedures. • Prepare inspection, incident, and maintenance reports, and maintain accurate service records. • Coordinate with customer contacts, service providers, and technical support teams to resolve incidents within agreed service level agreements (SLAs). • Support related IT infrastructure activities and other relevant duties as assigned.

Qualifications

1-3 years of experience in CCTV support, network support, IT infrastructure support, or a related technical role.
Working knowledge of CCTV systems, IP cameras, NVR/DVR recording systems, and video management systems (VMS).
Practical understanding of LAN infrastructure, TCP/IP, VLANs, switches, PoE, Wi-Fi, and basic firewall operation.
Ability to diagnose CCTV and network issues systematically, perform preventive maintenance, and recognize when to escalate.
Familiarity with incident handling, technical support processes, and clear service documentation.
Good communication and customer service skills, with the ability to coordinate with users and technical teams.
Ability to work on-site at the customer campus in Dusit District, Bangkok.

Benefits

1. ประกันสังคม2. วันหยุดนักขัตฤกษ์ 23 วัน/ปี (ตามประกาศบริษัท)3. วันลาพักร้อน 12 วันต่อปี4. โบนัส (ตามผลประกอบการประจำปี)5. ค่าเดินทาง (ทั้งในและต่างประเทศตามตำแหน่งงาน)6. ค่ารักษาพยาบาลผู้ป่วยนอก7. ประกันภัยอุบัติเหตุกลุ่ม (เมืองไทยประกันภัย)8. กองทุนสำรองเลี้ยงชีพ9. กิจกรรมปีใหม่ประจำปี และท่องเที่ยวประจำปีของบริษัทฯ 3 วัน 2 คืน10. ตรวจสุขภาพประจำปี พร้อมวัคซีนป้องกันโรคไข้หวัดใหญ่สายพันธุ์ใหม่/ไวรัสตับB วัคซีนโควิด 19