IT Support Technician

Tasks/Duties/Responsibilities:

• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
• Maintain inventory overview of hardware and software.
• Develop and present equipment, software, and policy training to staff and end users
• Maintain documentation of processes, policies, and systems
• Perform hardware and software upgrades to ensure all systems are up-to-date
• Test system updates and patches, as well as application rollouts and troubleshoot issues
• Provide support for user accounts, permissions, and passwords and ensure users can securely access data
• Contribute to team effort by accomplishing related results as needed.
• Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
• Other duties as assigned

Minimum Knowledge/Skills/Requirements:

• High School diploma or equivalent
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Previous experience in Desktop Support, troubleshooting, deployment, and asset management
• Excellent written and verbal communication skills
• Excellent analytical, problem solving, and organizational skills
• An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
• Willingness and ability to work in an on-call rotation
• On-Site Position (No Remote work available)

Preferred Knowledge/Skills/Requirements:

• Bachelor’s degree in Computer Science or IT related field
• A+, Network +, or other primary technical certifications
• Ability to explain complex IT concepts in simple terms
• Proven ability to work with a high degree of autonomy
• Experience with VMWare Horizon

Reports To:

• IT Supervisor - Client Services and Cybersecurity

The perks of joining our Team

• Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
• Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
• 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit-sharing contributions
• Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
• Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
• Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
• See all benefits we offerhere