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Salary
≈ $65k – $138k per year (Estimated)
Location
Hybrid (Sydney, Australia)
Seniority
Senior · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Aug 4, 2025.

Overview
Company
Impact
Profile match
ServiceRocket is a global company headquartered in Palo Alto, California. ServiceRocket is a trusted partner to thousands of enterprises including Atlassian, Salesforce and Meta. As a tech-enabled services company, our people and technology reduce complexity and accelerate growth.

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

What you’ll be doing

- Design, develop, and implement high-quality solutions including architectural system design

- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements

- Provide experienced guidance, feedback, and recommendations to customers based on established best practices

- Support the roll-out, adoption, and scaling of provided solutions for customers

- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship

- Advice on internal tools and processes as a senior member of the technical team

- Promote yourself as a subject matter expert and valued member of the community

- Assist with proposal development and statement of work definitions

- Engage with potential customers on sales calls as a technical resource, advising on product solutions

What you’ll bring to the table

- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines

- 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions

- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)

- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills

- Excellent analytical skills with the ability to take a holistic view across a range of domains

- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions

- Excellent communication skills, including workshop facilitation, written and verbal communication

- Experience with Agile development methodologies

- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills

- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)

- Familiarity with ITIL and ITSM principles

- Experienced in UAT testing and test use-case development

- Knowledge of cloud technologies

Your leaders

Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager Kumar, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!

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