Internship - Customer Lifecycle Management

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

In this role you will:

Campaign Reporting Support

• Compile and prepare campaign performance reports from various marketing channels
• Track campaign results, including conversions, fuel volume contribution and engagement metrics
• Consolidate campaign data into internal reporting templates and dashboards

Marketing Data Tracking

• Update campaign tracking sheets and maintain reporting hygiene across ongoing campaigns
• Assist in monitoring campaign performance trends and highlighting anomalies or gaps
• Support the preparation of weekly and monthly CLM performance reports

Campaign Operations Support

• Assist the team in preparing campaign documentation and reporting summaries
• Support post campaign reporting and insights preparation
• Help organise campaign data for internal reviews and stakeholder reporting

Data Preparation

• Assist with data consolidation and formatting for marketing analysis
• Support campaign segmentation, tracking, and reporting preparation
• Maintain proper documentation for lifecycle campaigns and initiatives

Cross-Functional Collaboration

• Work with marketing, product and data teams to gather required campaign data
• Support internal reporting requests from different stakeholders

Also,

• Assist with any related tasks, projects, and other assigned duties as and when deemed necessary.
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.

You're a great fit if you have/are:

• Currently pursuing a bachelor’s degree in Marketing, Business, Data Analytics or a related field.
• Minimum internship duration of 4 to 6 months and can start in November/December 2026.
• Strong proficiency in Microsoft Excel or Google Sheets.
• Familiarity with dashboards or reporting tools.
• Good analytical and numerical skills.
• Basic knowledge of marketing analytics or digital marketing metrics.
• Strong attention to detail when handling data and reports.
• Organised and able to manage multiple reporting tasks.
• Good communication skills and willingness to learn in a fast-paced marketing environment.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/ Benefits

• Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
• Hybrid work arrangement.
• Exciting sport and engagement activities to strengthen employee bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.